SAAD-EDDINE HAMDA-BENCHEKROUN

• Offered a diversified range of solutions and a full scope of investment products and services to meet clients' best interests.
• Managed and improved internal logistical processes, thereby ensuring efficient banking operations and optimal customer satisfaction
• Provided coaching and guidance to junior staff members, enhancing their skills and knowledge in managing customer relationships effectively.
• Resolved complex customer issues, leading to increased satisfaction and loyalty.

• Designed and delivered training programs aimed at developing students' skills and knowledge in the field of logistics.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Modules taught:

- Receipt and Unloading of Goods

- Dashboard Creation

• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Managed and developed client portfolios through initiatives and engagements with private companies and public institutions.
• Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Boosted sales revenue with upselling techniques and comprehensive product knowledge.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.