Saad Darsot
Cambridge,Ontario
Summary
Ambitious student with diverse experience in multiple fields. Motivated, detail-oriented, and execution-focused, with exceptional leadership, customer service, and negotiation abilities. Recognized for reliability, integrity, and fast learning. Proficient in computers, dedicated with a strong work ethic. Skilled in customer relations, adept at identifying and correcting errors.
Overview
5
5
years of professional experience
Work History
Sales Accounting Specialist
Pepsico Canada
05.2022 - 09.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Complete all necessary paperwork associated with new customers (credit application, customer number, EMO, site survey, first order)
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed inventory to provide customers with access to products in high demand.
Customer Care Assistant
Baldev Paan
12.2021 - 03.2023
- Demonstrated strong verbal and written communication skills to interact with customers and resolve inquiries efficiently.
- Proven ability to analyze customer issues and provide effective solutions, contributing to a high rate of customer satisfaction.
- Consistently met or exceeded key performance indicators related to customer satisfaction, response time, and issue resolution
Cashier/ Customer Service
Walmart
03.2019 - 12.2021
- Demonstrated strong communication skills in assisting customers with inquiries, providing product information, and addressing concerns.
- Developed clear and concise communication to ensure customers understood policies, promotions, and procedures.
- Acquired comprehensive knowledge of products and services to assist customers in making informed purchasing decisions.
Computer Programmer/ IT
Stemotics
09.2021 - 01.2022
- Assist in the resolution of computer problems
- Download and install the programs so they're ready to use on each PC and laptop
- Tested hardware and performed troubleshooting techniques to identify problems.
- Performed regression and system-level testing to verify software quality prior to release.
Education
Advanced Diploma - Software Engineering
Conestoga Collage
Waterloo, ON04.2024
Skills
- Computer Proficient
- Experience in Microsoft Applications
- Complaint Resolution
- Problem Resolution
- Customer Service
- Time Management
References
Available Upon Request
Timeline
Sales Accounting Specialist
Pepsico Canada
05.2022 - 09.2023
Customer Care Assistant
Baldev Paan
12.2021 - 03.2023
Computer Programmer/ IT
Stemotics
09.2021 - 01.2022
Cashier/ Customer Service
Walmart
03.2019 - 12.2021
Advanced Diploma - Software Engineering
Conestoga Collage
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