Saad Bin Dawlat
St. John's,Newfoundland and Labrador
Summary
Customer Service Representative with over three years of experience delivering exceptional service in fast-paced environments. Currently pursuing a Bachelor of Science in Computer Science at Memorial University of Newfoundland. Demonstrates effective communication and collaboration skills while managing multiple priorities to enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Software Developer Intern
Shared Security Services (Govt of Canada)
St. John's, NL
01.2026 - Current
- Developed software solutions that strengthened security protocols for government operations.
- Assisted in troubleshooting and resolving software issues, ensuring minimal disruption to operations.
Customer Service Representative
Enterprise Rent a Car (Airport)
St. John's, NL
05.2024 - Current
- Ensured proper service for all customers to enhance satisfaction
- Engaged with guests to understand and anticipate customer service needs
- Managed team responsibilities with focus on detail and positive team morale
Sales Associate
Winners And Homesence TJX Canada
St. John's, Newfoundland and Labrador
11.2022 - 01.2023
- Engaged with guests to identify and address customer service needs, enhancing overall shopping experience.
- Demonstrated excellent customer service and handled transactions accurately.
- Optimized delivery routes for efficiency and reliability.
Team Member
Burger King
St. John's, NL
09.2019 - 04.2020
- Assisted customers with orders and resolved inquiries, enhancing overall customer satisfaction.
- Ensured accurate cash handling during transactions, contributing to financial accuracy and security.
Education
Bachelor of Science - Computer Science
Memorial University Of Newfoundland
St Johns, NL, Canada04-2027
Skills
- Fluent in English, Bangla, and Hindi
- Excel
- Data analysis
- Microsoft Office
- Word
- PowerPoint
- Access
- Outlook
- Valid Driver's license
Volunteer Experience
- Supported sponsorship and fundraising initiatives for community and school organizations from February 2017 to June 2021 by assisting with event planning, community outreach, and coordination with partners and donors. Contributed to organizing events, engaging with community members, and supporting organizational goals through strong communication, teamwork, and time management skills.
Timeline
Software Developer Intern
Shared Security Services (Govt of Canada)
01.2026 - Current
Customer Service Representative
Enterprise Rent a Car (Airport)
05.2024 - Current
Sales Associate
Winners And Homesence TJX Canada
11.2022 - 01.2023
Team Member
Burger King
09.2019 - 04.2020
Bachelor of Science - Computer Science
Memorial University Of Newfoundland