SAAD AHSAN
Waterloo,ON
Summary
A motivated student pursuing a Career in Business Technology ready to explore real-world work environments. Successful at serving customers in fast-paced establishments. Offers record of academic achievement and demonstrated skill in following instructions. Strong organizational and team collaboration skills with experience in improving processes.
Overview
2
2
years of professional experience
Work History
Geek Squad Associate
Best Buy
10.2022 - Current
- Diagnosing and repairing computer software and hardware problems with a high level of customer care
- Provided software support for a wide variety of programs
- Fixed technology etc. laptops, phones, Desktops.
- Shipped items using Sales Force to the repair center that are not applicable to be repaired by us.
- ServiceNow / Sales Force Created tags for customers' units to be checked in and provided support for all their needs
- Ensured data security through rigorous backup procedures, maintaining an up-to-date disaster recovery plan.
- Windows 10, 11, Microsoft 365 software trouble shooting
- Providing over-desk/call support and advising recommendations
- Sold extended services while leading the store/territory each month
- Financing of laptops, understanding of procedures and requirements
- Handled POS transactions using cash, credit, and refunds
- Assisted customers with services, account updates, and promotional offers
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Sales Associate
Real Canadian Superstore
04.2022 - 09.2022
- Prepared merchandise for the sales floor by pricing or tagging
- Helped customers locate products and checked store systems for merchandise at other sites
- Clarified customer issues and determine root cause of problems to resolve product or service complaints.
Education
Business Technology
Conestoga College
04.2025
Skills
- Organization and planning
- Time-management abilities
- Communication
- Problem-solving
- Excellent attention to detail
- Quick-learning
- Technical skill
- Helpdesk Call Support
- Software and Hardware Implementation
- Case Support
- Computer System Diagnostics Software
- Instruction and Training
Timeline
Geek Squad Associate
Best Buy
10.2022 - Current
Sales Associate
Real Canadian Superstore
04.2022 - 09.2022
Business Technology
Conestoga College
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