Hortense E Brown

Influential Caseworker, who undertakes additional assignments and delivers superior performance while meeting tight deadlines. Competent in needs assessment, program development and implementation. Strong advocate of improving service planning that is client- centered, builds on strength and independence through empowerment, access and inclusion

• Proven leadership skills in identifying and coordinating the best practices of a team of 10 Support Assistant that resulted in streaming Local office processes.
• Determine areas of improvement in support assistance procedures where systems were under utilized and promoted staff development through coaching and training to maximize time and encouraged personal staff development Microsoft office Excel and Macros.
• Consult in the Scarborough Village ESS Management 2022 - 2023 Planning day work plan as the Community of Practice Lead to ensure the implementation of supports required for a positive workspace culture
• Lead monthly presentation to a team of 10 member to provide group coaching about the Community of Practice goals, updates, and to evaluate challenges. increasing team productivity and access to peer supports.
• Conduct monthly virtual (Webex) and hands on training at all levels. Further supported by the development and implementation of job aids to provide task guidance at the moment of need.

• Streamline business processes in the Client Special Services Unit to clarify job duties and enforce accountability that improvement employee engagement in collaboration with Divisional Units resulting in the development of the units Business Management System
• Work closely with a team of Caseworkers and Supervisor to evaluate and streamline the Ontario Disability Support Program that supported the Change management Strategy that better communicate current policies, programs and supports.
• Plan and develop a client lead advisory groups with a team of 5 Caseworks that informed important strategic direction and developed solutions to enhance client experience.
• Analyze Cognos data to develop recommendations that promote workplace initiatives with measurable outcomes. Evidently seen in 30 participant youth group session that resulted in increased knowledge and post-secondary applications.
• Manage project team timelines, provide direction and guidance to effectively communicate goals and diverse ideas while ensuring optimal success that align with Social Assistance Renewals and City Priorities.
• Work closely with a team of Caseworkers and Supervisor to evaluate and streamline the Ontario Disability Support Program that supported the Change management Strategy that better communicate current policies, programs and supports.

• Manage a caseload of 80 + vulnerable clients with the use of accelerated digital Delivery Solutions that supported and streamlined access to client focused services.
• Experience work with diverse, vulnerable clients in assessing and responding to complex issues within a human or social services environment, applying provincial and municipal legislation, policies and procedures.
• Conduct client-centered case management and supportive engagement while adhering to Ontario Disability Support Program guidelines which resulted in successful disability adjudication outcomes.
• Demonstrate a client-centered approach of complex issues through case assessments and intervention of Specialized Program for Inter-Divisional Enhanced Responsiveness to Vulnerability (SPIDER) resulting improving the client wellbeing.
• Advocate for the inclusion of diverse and vulnerable client while identifying complex issues by applying municipal procedures that incorporated referrals to service supports like Furthering Our Community by Uniting Services (FOCUS)
• Commitment to engagement and collaboration through live situation table discussions to ensure accountability and streamlined action plans; client needs are met with an increased awareness to city services for diverse vulnerable clients.

• Exemplify the vision of the Confronting Anti-black Racism committees while socializing the plan through open staff and management discussion.
• Deliver policy programs and supports to Local Offices through internal and external collaborations using multiple channels; Roadshows; Virtual Webex presentations and In-person meetings.
• Community of Practice (CoP) member for 3 years with a strong commitment to building knowledge and introducing pathways for life Stabilization supports; demonstrated in the several community based client focused supports and access.

East District ODSP Service Pathway lead

Community of Practice Office Lead

Local Operations Committee

Confronting Anti-black Racism Local Office

Workforce Development Group

Confronting Anti Black Racism 101

Implementation and Planning Workshop

Hoarding: New Approaches to Community Management

Domestic Violence Initiative

Violence Against Women Affects Us All

Suicide Prevention

MS Excel Level 2 & 3

Business Process Mapping

Project Management

Domestic Violence Initiative