S S
Rimbey
Summary
Dynamic and detail-oriented professional with a strong background in customer service and financial management at Hansen Bros Trucking 2019 Ltd. Proven ability to enhance operational efficiency and maintain high standards of organization. Highly reliable team player skilled in bookkeeping and effective communication, consistently delivering exceptional results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Bookkeeper
Hansen Bros Trucking 2019 Ltd
04.2019 - 07.2024
- Assisted in maintaining accurate financial records using accounting software.
- Supported accounts payable and receivable functions to ensure timely processing.
- Learned basic bookkeeping principles to contribute effectively to team tasks.
- Organized invoices and receipts for easy retrieval and auditing purposes.
Laborer
Hansen Bros. Trucking 2019 Ltd.
04.2019 - 07.2024
- Maintained tools and equipment, ensuring operational efficiency and safety compliance.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
Cook
Thornhill Pub
03.2017 - 06.2019
- Managed kitchen operations, optimizing workflow for increased efficiency during peak hours.
- Conducted inventory management, reducing waste and controlling food costs effectively.
- Developed new recipes, bringing innovative flavors to traditional dishes.
- Oversaw kitchen cleanliness, maintaining compliance with health regulations consistently.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Trained and mentored junior cooks on culinary techniques and kitchen protocols.
- Collaborated with front-of-house staff to ensure timely service and guest satisfaction.
Waitress Supervisor
The Northern Motor Inn
02.2010 - 03.2017
- Supervised daily operations, ensuring exceptional service and adherence to standards.
- Trained and mentored new staff, enhancing team efficiency and customer satisfaction.
- Implemented process improvements, streamlining service delivery and reducing wait times.
- Managed scheduling and staffing, optimizing coverage during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Bartender/Bar Waitress
Georges Pub
01.2007 - 02.2010
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provided exceptional customer service, fostering a welcoming atmosphere that encouraged repeat patronage.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
No Degree - Mathematics & English
Coast Mountain College
Terrace, BCSkills
- Attention to detail
- Order accuracy
- Cleaning and organization
- Food preparation
- Multitasking and organization
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
Languages
English
Timeline
Bookkeeper
Hansen Bros Trucking 2019 Ltd
04.2019 - 07.2024
Laborer
Hansen Bros. Trucking 2019 Ltd.
04.2019 - 07.2024
Cook
Thornhill Pub
03.2017 - 06.2019
Waitress Supervisor
The Northern Motor Inn
02.2010 - 03.2017
Bartender/Bar Waitress
Georges Pub
01.2007 - 02.2010
No Degree - Mathematics & English
Coast Mountain College