Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
ABC Company
01.2025 - Current
Developed and maintained comprehensive documentation, including test Cases. results, and far review.
Tested functional and compatibility of new programs or updates in comparison to existing applications.
Acted as a liaison between the QA team and other departments such as Development, Customer Support and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Reduced number of customer-reported issues by establishing pre-emptive testing strategy that targeted common failure points.
Streamlined communication between QA and development team, expediting bug fixes and feature enhancements.
Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Substitute Teacher
08.2024 - Current
Working as a substitute teacher for Buffalo ISD Schools
Retail Assistant
Macy's
10.2022 - Current
Adept at convincing new customers to open the Macy's store credit card
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges
Customer Service through connecting with customers
Merchandise Handling (Filling in floors, Markdowns, Visual merchandising)
Lead Teacher
Safari Kids Learning Center
01.2022 - 01.2023
Developing Lesson plans and class activities material
Provide one-on-one support to students who require additional assistance
Classroom management, ensuring a conducive learning environment
Implement educational activities that cater to diverse learning styles
Maintain student records and track progress to identify areas of improvement
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