Said Abdulhamid
Summary
I am a dynamic and adaptable professional with proven experience supporting patients and teams at The Ottawa Hospital (TOH). My ability to build rapport with patients — whether through meaningful conversations or engaging activities like geographic games — has helped me contribute to high levels of patient satisfaction. I take pride in my strong problem-solving skills, time management, and commitment to delivering results under pressure. I am excited to bring this dedication to
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Gard World at TOH the Ottawa Hospital
TOH the Ottawa Hospital D6
12.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Airport – Taxi Co-Ordinator Dispatch
Dispatch Taxi Co-Ordinator
09.2017 - Current
- Coordinated daily taxi dispatch operations to optimize service efficiency and customer satisfaction.
- Managed communication between drivers and clients, ensuring timely pickups and drop-offs.
- Implemented scheduling systems to streamline workflow and reduce wait times for passengers.
- Trained new staff on operational protocols and software usage to enhance team performance.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
No Degree - Be Com Computer
Osmania University Hyderabad India
Osmania University Main Road, Amberpet , Tarnaka, 01-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Active listening
- Problem resolution
Languages
English
Limited Working
Certification
- Security Guard License Ontario Ministry of Community Safety and Correctional Services Date issue 2021 Expire Date 01/10 2026
- Training 2250 Gladwin Crescent, Ottawa, ON K1B 4S6
- Licensed Individual Security Guard
- Certified Garda World
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- I enjoy helping others and giving back to the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Running
- Passionate about balancing physical health with mental and emotional wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Volunteer Work
Timeline
Security Gard World at TOH the Ottawa Hospital
TOH the Ottawa Hospital D6
12.2022 - Current
Airport – Taxi Co-Ordinator Dispatch
Dispatch Taxi Co-Ordinator
09.2017 - Current
No Degree - Be Com Computer
Osmania University Hyderabad India
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