Reginald Zeigler
Los Angeles,CA
Summary
Dynamic Policy Management Specialist with a proven track record at the Automobile Club of Southern California (AAA), excelling in customer service and compliance. Expert in Microsoft Office Suite, I streamlined approval processes and enhanced client relationships, achieving high satisfaction levels through tailored solutions and effective communication.
Overview
11
11
years of professional experience
Work History
Policy Management Specialist
Automobile Club of Southern California (AAA)
03.2023 - Current
- Provided expert guidance on auto insurance policies to clients, ensuring optimal coverage and compliance.
- Educated clients on policy terms and conditions, fostering informed decision-making and trust in services offered.
- Collaborated with underwriters to assess risk factors, streamlining approval processes for complex cases.
- Conducted regular follow-ups with clients to address concerns, reinforcing relationships and promoting renewals.
- Managed approximately 30 incoming calls and emails per day from customers.
- Kept up with metric standards for ACW (After Call Work), Hold-Time, Customer Satisfaction Surveys and Membership sales such as upgrades and add-ons.
Corporate Travel Agent
American Express, Global Business Travel
10.2017 - 06.2023
- Managed complex travel itineraries for corporate clients, ensuring timely arrangements and cost-effective solutions.
- Coordinated with airlines, hotels, and ground transportation providers to secure optimal bookings.
- Developed and maintained strong relationships with vendors to enhance service quality and support client needs.
- Assisted in training new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
Medical Laboratory Assistant
Centinela Hospital Medical Center
10.2014 - 03.2017
- Processed and analyzed clinical specimens to ensure accurate laboratory results.
- Maintained laboratory equipment and performed routine quality control checks for reliability.
- Assisted in inventory management, ensuring timely availability of supplies and reagents.
- Collaborated with healthcare professionals to facilitate effective patient care through accurate testing.
Education
High School Diploma -
Pacific Palisades Charter High School
Pacific Palisades, CA06.2000
Skills
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Customer service
- Data entry
Timeline
Policy Management Specialist
Automobile Club of Southern California (AAA)
03.2023 - Current
Corporate Travel Agent
American Express, Global Business Travel
10.2017 - 06.2023
Medical Laboratory Assistant
Centinela Hospital Medical Center
10.2014 - 03.2017
High School Diploma -
Pacific Palisades Charter High School