Ryota Shimizu
Toronto,ON
Summary
Detail-oriented crew member with a solid background in customer service and event support. Skilled in problem resolution and public speaking, consistently delivering exceptional guest experiences while collaborating effectively with team members to ensure smooth operations.
Overview
2
2
years of professional experience
Work History
Crew Member
Universal Studios Japan
Osaka, Japan
03.2025 - 03.2026
- Engaged guests to create memorable experiences at park attractions.
- Assisted guests with inquiries to provide information on park offerings and amenities.
- Collaborated with team members to maintain smooth operations during peak times.
- Followed safety protocols to maintain a secure environment for all visitors.
- Delivered exceptional customer service to foster a positive atmosphere for guests.
Event Staff Member
Sold Out
Osaka, Japan
04.2024 - 03.2025
- Coordinated setup and breakdown of event spaces, ensuring prompt readiness for guest arrival.
- Collaborated with team members to streamline event operations, enhancing guest experience.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Responded to guest inquiries regarding game rules and establishment policies, facilitating a better understanding of the event.
Education
Social Enterprise
Kwansei Gakuin Univercity
Nishinomiya, Japan03-2029
Skills
- Customer service
- Effective communication
- Team collaboration
- Problem resolution
- Task organization
- Project management
Languages
English
Professional
Japanese
Native/ Bilingual
Timeline
Crew Member
Universal Studios Japan
03.2025 - 03.2026
Event Staff Member
Sold Out
04.2024 - 03.2025
Social Enterprise
Kwansei Gakuin Univercity