Ryosei Kataoka
Montreal,QC
Summary
Motivated Service Leader with significant experience building and driving high-performance teams. Creating programs that achieve excellent customer service ratings and deliver results. Furthermore,Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Highly adaptable individual bringing 2 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Bartender
Kichiri Shibuya
Shibuya, Tokyo
05.2022 - 03.2024
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Cleansed glasses with sanitizing solution after each use.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Server
Kichiri Shibuya
Shibuya, Tokyo
05.2022 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Intern
Hupro
Shibuya, Tokyo
06.2023 - 12.2023
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
Service Leader
Kichiri Shibuya
Shibuya, Tokyo
05.2022 - 03.2023
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Conducted inventory management tasks including stocking shelves, ordering supplies, and tracking sales.
- Conducted opening and closing duties to maintain smooth operations.
Education
Some College (No Degree) - Business Management
KichiriKichiriKichiriAoyama Gakuin University
Shibuya, TokyoSkills
- Coaching and Mentoring
- Team Management
- Order Fulfillment
- Customer service excellence
- Teamwork and Collaboration
- Flexible Schedule
- Positive Reinforcement
- Relationship Building
- Customer service and support
- Punctual and Dependable
- Self Motivation
- Adaptability
- Continuous Improvement
- Sales expertise
- Member Assistance
- Interpersonal Skills
- Guests Services
Affiliations
- Surfing
- Guitar
- Game
- Animation
Languages
English
Professional
Japanese
Native/ Bilingual
Timeline
Intern
Hupro
06.2023 - 12.2023
Bartender
Kichiri Shibuya
05.2022 - 03.2024
Server
Kichiri Shibuya
05.2022 - 03.2024
Service Leader
Kichiri Shibuya
05.2022 - 03.2023
Some College (No Degree) - Business Management
KichiriKichiriKichiriAoyama Gakuin University
Similar Profiles
Amanda FayzaAmanda Fayza
Bar Server at Ishigamaya, PT Kichiri Rizki AbadiBar Server at Ishigamaya, PT Kichiri Rizki Abadi
Takuma NiimiTakuma Niimi
Restaurant Hall Staff Member at Gonpachi ShibuyaRestaurant Hall Staff Member at Gonpachi Shibuya
Sandra Joya LariosSandra Joya Larios
Manager at Shibuya Eatery/Death Punch BarManager at Shibuya Eatery/Death Punch Bar