Ryo Togawa
15807 Dalton Ave
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Server
TORIGOYA Japanese Restaurant
05.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Store Manager
The Hoshino Coffee Cafe at Ginza
07.2016 - 12.2019
- Managed store's finance and supply
- Served all Foreign customers in English, menu explaining, seating, food serving, and food preparation
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Tennis Coach
Mihara High School
03.2015 - 03.2018
- Coached High school students, gained tennis, communication and coaching skills
- Organized fundraising events for the tennis club's funds
- (10$/person)
- Raised around 5000 dollars per year
- Created an event named OB OG event for every student who graduated from the tennis club
- A total of 8 times, hosted over 40 people each time
- Example: I managed all of the schedules and made a lot of interesting events by myself
- Enhanced player performance by implementing personalized training programs and providing constructive feedback.
Education
MBA - Business Administration And Management
Oikos University Los Angeles
Los Angeles, CA 3 2015 - 3 2019
Academic Certificate Program - Business Major
The University of California Irvine
03.2020 - 12.2020
Skills
- Microsoft Office Suite
- Video Editing
- Golf
- Street Fashion
- Reading
- Tennis
- Snowboarding
- Wine and Sake studies
Hospitality service expertise
Skillsinterests
Japanese, French, Microsoft Office Suite, Video Editing, Golf, Street Fashion, Reading, Tennis, Snowboarding, Wine and Sake studies
Activities
Volunteer, Provided food care for the homeless in Boston.
Timeline
Server
TORIGOYA Japanese Restaurant
05.2021 - Current
Academic Certificate Program - Business Major
The University of California Irvine
03.2020 - 12.2020
Store Manager
The Hoshino Coffee Cafe at Ginza
07.2016 - 12.2019
Tennis Coach
Mihara High School
03.2015 - 03.2018
MBA - Business Administration And Management
Oikos University Los Angeles
3 2015 - 3 2019
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