Rynjet Luzon
Victoria,BC
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
05.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Oversaw training of team members.
Store Manager / PQM, HRM
Chowking Calapan
02.2017 - 03.2023
- Promoted positive atmosphere and went beyond to guarantee each customer received exceptional food and service
- Used coordination and planning skills to achieve results according to schedule
- Resolved problems, improved operations and provided exceptional service
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Carefully interviewed, selected, trained and supervised staff
- Correctly calculated inventory and ordered appropriate supplies.
CSR-Teller
USSC Pinamalayan Branch- Western Union
09.2015 - 09.2016
- Processed customer transactions promptly, minimizing wait times
- Maintained friendly and professional customer interactions
- Managed on-site evaluations, internal audits and customer surveys
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Identified sales opportunities and referred customers to branch partners in financial services
- Calculated fees due, interest and change for customer transactions
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
FSA-Farm Service Assistant
Calapan Farmers Corporation- Agribank
02.2015 - 05.2015
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base
- Presented borrowers with information about repayment and terms of loans
- Reviewed application files to check for completion and compliance with institutional standards
- Ordered information such as credit reports, environmental assessments and property appraisals
- Maintained correspondence and completed forms related to loans and closings
- Delivered excellent customer service and answered questions from borrowers throughout loan process.
Education
Bachelor of Science - Business Administration
Divine Word College Of Calapan
Calapan City, Philippines10.2014
Skills
- Staff supervision and leadership
- Kitchen staff coordination
- Schedule management
- Customer service and relations
Languages
English
Professional Working
Timeline
Food Service Supervisor
Tim Hortons
05.2023 - Current
Store Manager / PQM, HRM
Chowking Calapan
02.2017 - 03.2023
CSR-Teller
USSC Pinamalayan Branch- Western Union
09.2015 - 09.2016
FSA-Farm Service Assistant
Calapan Farmers Corporation- Agribank
02.2015 - 05.2015
Bachelor of Science - Business Administration
Divine Word College Of Calapan