Ryner Wilson
Nanaimo
Summary
Experienced golf professional with a proven track record of improving player performance and effectively managing golf operations. Deep understanding of golf techniques and course management, consistently leveraging this knowledge to drive success. Recognized for fostering team collaboration and delivering tangible results. Known for adaptability and reliability in dynamic environments, with a focus on mentoring others and ensuring exceptional customer satisfaction.
Overview
31
31
years of professional experience
Work History
Associate Golf Professional
Nanaimo Golf Club
03.2022 - Current
- Fostered strong relationships with members through consistent engagement, addressing concerns promptly and professionally.
- Increased club membership retention through exceptional customer service.
- Supervised pro shop and back shop staff.
- Enforced club policies and golf etiquette guidelines to maintain a safe, enjoyable environment for all players.
- Coordinated 5 weekly member leagues. (Apr - Sep)
- Coordinated bi weekly Men's and Ladies Nights. (May - Aug)
- Coordinated special events such as charity fundraisers, corporate outings, and member-guest tournaments.
- Provided Golf Instruction for members and guests
- Conducted comprehensive club fittings sessions tailored to each golfer's unique swing characteristics.
- Assisted in developing marketing materials to promote coaching services.
- Mentored assistant professionals in their career development, sharing knowledge on teaching methods and industry best practices.
- Boosted sales of golf equipment and apparel by offering expert advice on product selection to customers.
- Researched latest industry trends and developments to keep abreast of best practices.
- Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Head Professional
Fairwinds Golf Club
01.2009 - 03.2022
- Oversee operations of the Proshop Department.
- Responsible for recruiting, hiring, training and disciplining of team members.
- Prepared the annual department budget.
- Promoted Fairwinds throughout the community and at various Golf Shows.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Achieved sales targets consistently by implementing effective marketing strategies and building customer loyalty through personalized experiences.
- Trained new employees on shop procedures, customer service, product knowledge, and sales techniques for consistent service excellence.
- Established a welcoming atmosphere within the shop by fostering positive interactions between staff members and customers alike.
- Collaborated with other departments within the golf facility to ensure seamless communication and coordination.
- Assisted customers with their needs while offering professional advice on all aspects of the golf industry.
- Monitored industry trends to stay current on new products, technologies, and best practices in golf retail management.
- Increased revenue through upselling techniques and suggestive selling of additional products or services.
- Supervised staff members, conducting regular performance evaluations and providing constructive feedback for improvement.
- Enhanced store appearance by creating visually appealing displays and maintaining cleanliness throughout the shop.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Streamlined operational processes, increasing overall efficiency and reducing costs.
- Managed inventory for optimal stock levels, ensuring a diverse selection of merchandise for customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Events, Member Leagues and Tournament Co-ordinator
Fairwinds Golf Club
01.2000 - 12.2008
- Meet with Tournament organizers.
- Ensure policies and procedures are followed.
- Handle the daily execution of the tournament details through a clear and concise function order.
- Administer invoices for payment.
- Oversee member leagues. Men's and Ladies Nights, and the Club Championship.
Golf Shop Supervisor
Fairwinds Golf Club
04.1998 - 12.2008
- Oversee all cashiers, outside staff and volunteers.
- Customer relations.
- Staff Management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Retail (Returns, Price Checks).
- Golf Course (Pace of Play, Marshalls and Starters communication).
- Rentals (Power Carts and Golf Clubs).
Golf Shop Cashier
Fairwinds Golf Club
08.1993 - 03.1998
- Answering phone calls.
- Booking tee times.
- Ringing in payment of golf and merchandise.
- Membership services.
- Opening and closing the golf shop.
Education
Management & Leadership Program - Tomorrow’s Managers’ Competencies, Tomorrow’s Managers’ Development Tools, Managing As Coach And Counselor, Managing As A Project Champion, A Primer For Ensuring Accountability, Crucial Skills For Tomorrow’s Manager Simulation, Effectively Managing Top Performers, 360 Degree Performance Appraisal, Working With And Managing Difficult People
Aspect Impact Online Learning
12.2010
Online Business Administration Course - Case Studies, Readings and Making Business Decisions
University of Victoria
12.2009
Graduated -
Kwalikum Secondary School
Qualicum Beach, BC06.1990
Skills
- PGA of Canada “Class A” Golf Professional
- Industrial First Aid (Level 1)
- Automated External Defibrillator
- Microsoft Office (Word, Publisher, Excel)
- POS experience (JONAS, Club Profit)
- Tournament Software (Golf Genius)
- Golf Canada account administrator
- Club Fitting (Callaway Staffer since 2016)
- Rules of Golf (Level 1)
- Rules of Handicapping
Accomplishments
- Scratch handicap since the age of 13
- Over 30 tournament wins as a junior
- Won the 1988 BC Junior Invitational, 1988 Canadian Juvenile runner up
- BC Collegiate 1991 Individual champion, 1990, 1991 & 1993 BC Collegiate Team Champions (Malaspina College)
- 1993 Western Canadian Collegiate Individual Champion
- Named Malaspina Collegiate Most Outstanding Athlete; Big Block Letter Award
- Lowest tournament score – 64 at Mount Brenton Golf Club in Chemanius (High School Tournament)
- Played in 12 BC Amateurs – best finish 13th place; qualified for the Canadian Amateur (Toronto Golf Club)
- 2000 B.C. Long Drive Champion (Amateur)
Personal Information
Date of Birth: 12/18/72
Otherskills
- W.H.M.I.S. Certified, 1994
- Superhost, 1992, 1997
- Serving It Right, 1992
Languages
English
Native or Bilingual
Paul Harris Fellow Recognition - Rotary Club of Lantzville
The highest form of recognition a Rotary Club can bestow is the Paul Harris Fellow. It is presented to a Rotarian or a member of the community who has made an outstanding contribution to the community.
Timeline
Associate Golf Professional
Nanaimo Golf Club
03.2022 - Current
Head Professional
Fairwinds Golf Club
01.2009 - 03.2022
Events, Member Leagues and Tournament Co-ordinator
Fairwinds Golf Club
01.2000 - 12.2008
Golf Shop Supervisor
Fairwinds Golf Club
04.1998 - 12.2008
Golf Shop Cashier
Fairwinds Golf Club
08.1993 - 03.1998
Management & Leadership Program - Tomorrow’s Managers’ Competencies, Tomorrow’s Managers’ Development Tools, Managing As Coach And Counselor, Managing As A Project Champion, A Primer For Ensuring Accountability, Crucial Skills For Tomorrow’s Manager Simulation, Effectively Managing Top Performers, 360 Degree Performance Appraisal, Working With And Managing Difficult People
Aspect Impact Online Learning
Online Business Administration Course - Case Studies, Readings and Making Business Decisions
University of Victoria
Graduated -
Kwalikum Secondary School
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