Ryma Hayet Chabane
North Hollywood
Summary
I'm a passionate professional with a solid background in customer support and education, having worked with great teams in call centers for health insurance services based in France. I thrive on helping solve problems, whether it's resolving customer concerns or training others to succeed. I’m fluent in both French and Arabic, which has helped me connect with diverse people and adapt to different environments. I’ve had the chance to travel a lot, especially across France, and that’s only deepened my appreciation for different cultures. Outside of work, I enjoy drafting, painting, and baking French pastries. I’m also an avid reader, love hiking, and enjoy working out to stay active. I'm all about improving customer experiences and helping others achieve their goals!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Health Insurance Solutions
09.2022 - 10.2023
- Trained new personnel regarding company operations, policies and services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Assisted customers over the phone on their insurance health plans
Teacher's Assistant
College Architecture
08.2020 - 05.2021
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Tutor
Primary School
02.2020 - 12.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
Intern
Cosider Groupe
01.2019 - 03.2019
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Arts - Interior Architecture
College of Algiers I
Algiers, Algeria06-2020
Skills
- Complaint resolution
- Account updating
- Call logging
- Training experience
- Data entry
- Customer support
- Photography
- Speaks French, Arabic, and English
- Problem-solving skills
- Fluency evaluation
- Teaching experience
- Accent improvement
- French literature
- Reading comprehension
- Educational feedback
- Group tutoring
- Remote tutoring
- Creative thinking
- On-demand tutoring
- Adobe photoshop expertise
- Social media
- Color correction
- Event photography
- Adobe illustrator
- Microsoft suits
- Adobe photoshop
Certification
- Certificate in Photography
- Certificate in Lighting studio settings
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Professional Working
Interests
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Food Photography
- Bread Making
- Baking
- Cake Decorating
- Graphic Design
- Music
- Blogging
- I have a passion for photography and editing photos
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- Drawing and Painting
- Photography
- Interior Design
- Fashion
- Gardening
- Volunteering
- Camping
- Backpacking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Food Tourism
- Adventure Travel
- Train Travel
- Road Trips
- Gym Workouts
- Yoga
- Pilates
- Volunteer Work
- Youth Development Programs
- Avid Reader
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Fashion and Style
- DIY and Home Improvement
- Watching Movies and TV Shows
- Geocaching
- Reading
- Communication skills
Timeline
Call Center Representative
Health Insurance Solutions
09.2022 - 10.2023
Teacher's Assistant
College Architecture
08.2020 - 05.2021
Tutor
Primary School
02.2020 - 12.2020
Intern
Cosider Groupe
01.2019 - 03.2019
Bachelor of Arts - Interior Architecture
College of Algiers I
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