Rylie Rodriguez
Alta Loma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Experience Coordinator
T.J. Maxx
Upland, California
02.2025 - 08.2025
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Successfully enrolled numerous customers in rewards credit card programs.
- Utilized strong communication and persuasive skills to guide customers through the rewards credit card application process, ensuring a smooth and efficient experience.
- Developed and implemented strategies to identify and approach potential rewards credit card applicants, resulting in increased customer engagement and conversion
- Provided exceptional customer service, addressing inquiries and resolving issues related to credit card accounts promptly and efficiently.
- Managed daily closing procedures, including cash reconciliation, register balancing, and preparing deposits, ensuring 100% accuracy and compliance with company policies.
Sales Associate
T.J. Maxx
Upland, California
03.2023 - 02.2025
- Assist team members when necessary in handling cash registers, organizing departments, finding prices of products, unloading merchandise and cleaning up
- Train new associates in multiple different departments such as Jewelry, Women's, Non-Apparel, Fitting Rooms and Cashiering
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Help multiple customers everyday with finding or selecting items, and providing recommendations of products that have helped increased sales
- Help an average of 20 customers per day by responding to inquiries and locating products
- Provide outstanding customer service which leads many customers to open up a T.J. Maxx Rewards credit card
- Maintain a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking
- Responsible for tallying up all cash transactions at the end of the night or beginning of each day and filing a report to management
- Responsible for monitoring and logging in all cash that came into the office that was destined to be deposited into the bank
- Routinely asked to do research projects that would attempt to trace back specific cash transactions to their origin
- Time manage each task or project to provide efficient and accurate work
- Work efficiently and accurately in a very fast pace work environment
Education
Bachelor of Science - Communications
California State Polytechnic University, Pomona
Pomona, CA06-2027
Associate of Arts Degree - Communication Studies
Chaffey College
Rancho Cucamonga12-2024
High School Diploma -
Alta Loma High School
Alta Loma05-2022
Skills
- Customer Service
- Appointment scheduling
- Customer assistance and interaction
- Effective Time Management
- Leadership
- Communication
- Teamwork
- Adaptability
- Fast Learner
- Ability to Multitask
Timeline
Customer Experience Coordinator
T.J. Maxx
02.2025 - 08.2025
Sales Associate
T.J. Maxx
03.2023 - 02.2025
Associate of Arts Degree - Communication Studies
Chaffey College
High School Diploma -
Alta Loma High School
Bachelor of Science - Communications
California State Polytechnic University, Pomona