Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rylie Rodriguez

Alta Loma

Summary

Experienced Sales Associate for 2 years, and six months as a Customer Experience Coordinator in retail, excelling customer service, team support and cash management. Able to achieve and exceed sale goals in revenue focused atmosphere. Eager to leverage my diverse retail expertise and strong communication skills to deliver exceptional customer experiences and contribute to a dynamic team environment. Offering positive attitude and willingness to learn and grow in customer-focused environment. Brings foundational understanding of customer service principles and ability to quickly adapt to new systems and processes. Ready to use and develop communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Experience Coordinator

T.J. Maxx
02.2025 - Current
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
  • Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Successfully enrolled numerous customers in rewards credit card programs.
  • Utilized strong communication and persuasive skills to guide customers through the rewards credit card application process, ensuring a smooth and efficient experience.
  • Developed and implemented strategies to identify and approach potential rewards credit card applicants, resulting in increased customer engagement and conversion
  • Provided exceptional customer service, addressing inquiries and resolving issues related to credit card accounts promptly and efficiently.
  • Managed daily closing procedures, including cash reconciliation, register balancing, and preparing deposits, ensuring 100% accuracy and compliance with company policies.


Sales Associate

T.J. Maxx
04.2023 - 02.2025
  • Assist team members when necessary in handling cash registers, organizing departments, finding prices of products, unloading merchandise and cleaning up
  • Train new associates in multiple different departments such as Jewelry, Women's, Non-Apparel, Fitting Rooms and Cashiering
  • Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
  • Help multiple customers everyday with finding or selecting items, and providing recommendations of products that have helped increased sales
  • Help an average of 20 customers per day by responding to inquiries and locating products
  • Provide outstanding customer service which leads many customers to open up a T.J. Maxx Rewards credit card
  • Maintain a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking
  • Responsible for tallying up all cash transactions at the end of the night or beginning of each day and filing a report to management
  • Responsible for monitoring and logging in all cash that came into the office that was destined to be deposited into the bank
  • Routinely asked to do research projects that would attempt to trace back specific cash transactions to their origin
  • Time manage each task or project to provide efficient and accurate work
  • Work efficiently and accurately in a very fast pace work environment

Education

Associate of Arts Degree - Communication Studies

Chaffey College
08.2025

High School Diploma - undefined

Alta Loma High School
05.2022

Skills

  • Customer Service
  • Effective Time Management
  • Leadership
  • Communication
  • Teamwork
  • Adaptability
  • Fast Learner
  • Ability to Multitask
  • Problem Solving
  • Patience and composure
  • Training and coaching
  • Opening and closing procedures

Timeline

Customer Experience Coordinator

T.J. Maxx
02.2025 - Current

Sales Associate

T.J. Maxx
04.2023 - 02.2025

High School Diploma - undefined

Alta Loma High School

Associate of Arts Degree - Communication Studies

Chaffey College

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Rylie Rodriguez