Rylie Jones
Sacramento
Summary
Student-centered professional with experience in higher education support, career services, and case management. Skilled in providing front-line assistance, coordinating appointments, and responding to student inquiries with empathy, and professionalism. A background in case management has strengthened the ability to build rapport, navigate resources, and support individuals from diverse backgrounds in achieving personal and academic goals. Experienced in collaborating with staff, faculty, and community partners to create a welcoming, inclusive, and solution-focused environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
City Net
Sacramento
06.2024 - Current
- Coordinated care plans for clients experiencing homelessness and housing instability.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Provided referrals to appropriate health care providers or other community resources.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Front Desk Assistant
University of Idaho
Moscow
05.2021 - 05.2024
- Assisted visitors with inquiries and directed them to appropriate resources.
- Supported event planning by preparing materials and setting up spaces as needed.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Supported the planning and execution of university Career Fairs, including employer coordination, student engagement, and event logistics.
Assistant Swim Coach
Vandal Aquatics Club
Moscow
04.2021 - 05.2024
- Collaborated with head coach on athlete skill assessments and improvements.
- Educated swimmers on technique, safety practices, and competition rules.
- Fostered a positive team environment through mentorship and encouragement.
- Conducted lessons with safety-first approach in teaching multiple children simultaneously.
Education
Bachelor of Science - Psychology
University of Idaho
Moscow, ID05-2024
Skills
- Care coordination
- Crisis intervention
- Client advocacy
- Team leadership
- Case management
- Effective communication
Certification
- Adult First Aid/CPR/AED Certified
- Athlete Protection
- Concussion Protocol Trained
References
References available upon request.
Timeline
Case Manager
City Net
06.2024 - Current
Front Desk Assistant
University of Idaho
05.2021 - 05.2024
Assistant Swim Coach
Vandal Aquatics Club
04.2021 - 05.2024
Bachelor of Science - Psychology
University of Idaho
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