Ryli Mills-Thomas
Lake Forest
Summary
With my near 7 years in the coffee community I have grown so much as an individual. I had to learn how to thrive under pressure at a very young age and problem solve within seconds. I have learned the ins and outs of what its like opening up small businesses, leading a team, and maneuvering as things don't always go the way they are planned. I value work ethic, punctuality, and community. I am a team player and quick to learn. I am always open to constructive feedback as I want grow as an employee and person.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Oslo Coffee CO.
05.2024 - Current
- Helped open up the first location.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Barista
AhbA
02.2024 - 05.2024
- Helped launch the coffee program.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Assistant Manager
High Tide Coffee Co
02.2023 - 02.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Manager
Flower & Flour
11.2020 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Worked very close with the owners and got to watch them build a small shop into such a big community.
Shift Lead, Manager
Stella Nova Coffee
03.2019 - 11.2020
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Helped open up the third and forth location.
- Managed staff hiring, training and supervision.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Set overall vision and provided team leadership.
Retail Sales Associate
Tilly's
04.2018 - 04.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Santa Fe High School
Edmond, OK05-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Conflict resolution
- Employee scheduling
Timeline
Assistant Manager
Oslo Coffee CO.
05.2024 - Current
Barista
AhbA
02.2024 - 05.2024
Assistant Manager
High Tide Coffee Co
02.2023 - 02.2024
Manager
Flower & Flour
11.2020 - 01.2023
Shift Lead, Manager
Stella Nova Coffee
03.2019 - 11.2020
Retail Sales Associate
Tilly's
04.2018 - 04.2019
High School Diploma -
Santa Fe High School
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