Ryley ANDERSON
Vancouver,BC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fitness Center Receptionist
Fitness World
Vancouver, British Columbia
02.2024 - Current
- Greeted and welcomed guests upon their arrival to the fitness center.
- Handled customer inquiries in person, via telephone, or email.
- Provided information on class schedules, pricing plans, and available services.
- Processed membership applications and payments accurately and efficiently.
Guest Service Supervisor
The Royal Kelowna Bellstar Hotels And Resorts
Kelowna, British Columbia
11.2021 - 11.2023
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Responded to and resolved guest issues or complaints.
- Oversaw daily operations of guest services department to ensure exceptional customer experience.
Front Desk Receptionist
Golds Gym
Vancouver, BC
11.2017 - 02.2021
- Ensured a friendly and professional greeting for all customers.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
- Ensured that all safety regulations were followed according to company standards.
Education
Associate of Science - Kinesiology
UBC
789 W Pender 01-2018
Skills
- Guest relations
- Complaint handling
- Professional appearance
- Problem-solving
- Microsoft office proficiency
- Teamwork
Certification
- Food Safe level 1
- Whmis Certification
References
References available upon request.
Timeline
Fitness Center Receptionist
Fitness World
02.2024 - Current
Guest Service Supervisor
The Royal Kelowna Bellstar Hotels And Resorts
11.2021 - 11.2023
Front Desk Receptionist
Golds Gym
11.2017 - 02.2021
Associate of Science - Kinesiology
UBC