Rylen Carlson
Calgary
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
Work History
Hostess
Denny's McKnight
12.2018 - Current
- Took to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Sales Associate
The Bomb Bar
12.2022 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Robert Thirsk High School
Calgary, AB05.2021
Skills
- Warm and Welcoming
- Time management
- Guest Greeting and Seating
- Time Management
- Customer service
- Effective multitasking
- Teamwork and collaboration
- Problem-solving skills
Languages
English
Timeline
Sales Associate
The Bomb Bar
12.2022 - 12.2024
Hostess
Denny's McKnight
12.2018 - Current
High School Diploma -
Robert Thirsk High School
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