Ryleigh Verma

Server and Bartender Qualifications:

• Provided exceptional customer service, ensuring guest satisfaction through friendly and efficient service.
• Expertly prepared and served various beverages, according to customer preferences and company standards.
• Managed multiple tables, maintaining high levels of accuracy and timeliness in orders.
• Trained new staff on service standards, menu offerings, and POS systems.

Supervisor Qualifications:

• Oversaw daily operations to ensure smooth workflow and adherence to service standards.
• Managed inventory and assisted in financial management, including cash handling and reporting.
• Developed and enforced health and safety protocols, ensuring compliance and safety of patrons and staff.

• Managed customer orders and provided exceptional service in a fast-paced environment.
• Maintained inventory and ensured efficient operation of the cafe during shifts.
• Handled customer inquiries and provided recommendations on menu items.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Operated cash registers to process customer payments.
• Monitored inventory levels of supplies and restocked when necessary.
• Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
• Developed creative recipes for signature coffees or blended drinks unique to the cafe.
• Adhered to health department regulations concerning sanitation standards.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.

• Coordinated staffing actions for a large team, working closely with senior management and HR advisors.
• Managed administrative duties for a pilot project, ensuring confidentiality and accuracy in all communications.
• Prepared organizational charts and critical operational documents using spreadsheets and project management tools.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Conducted research on various topics as requested by management.
• Handled confidential documents in an organized fashion according to established protocol.
• Developed and maintained filing systems for confidential documents and records.
• Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
• Facilitated communication between different departments within the organization.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.

• 7+ weeks of training (ongoing).
• Report to crisis calls, mental health incidents, fraud exposure, etc.
• Provided relief and support to victims of all categories (sexual assault, suicide, overdose, sudden death, etc.)
• Answered crisis calls and offered on-site assistance to individuals affected by sudden deaths
• Give referrals for counseling, community, or government support.
• Training in VQRP+ (Victims Quick Response Program)
• Enter Vulnerable Persons Reports into the Halton Police registry/database.
• Enter sudden deaths into specialized database for Halton Police.

• Performed opening and closing duties such as setting up the dining area, andrestocking supplies.
• Followed health safety guidelines when preparing and serving food products.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Stayed informed about daily specials, new menu items, andpromotions.
• Provided excellent customer service to ensure satisfaction.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Accurately recorded orders on cash register and point-of-sale system.
• Monitored dining room for cleanliness and proper set-up at all times.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Took orders from customers accurately and in a timely manner.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Performed opening and closing duties including restocking supplies.

• Utilized strong memorization skills to accurately recall menu items, increasing customer satisfaction
• Manage cash outs, take out, till counting, and all open and closing duties (including activation of the security system)
• Experience with large reservations and parties.
• Effectively communicate with customers and kitchen staff, addressing customer allergies, dietary needs, and special requests.
• Demonstrated expertise in delivering quality customer service professionally
• Provided off-site catering services for various events
• Contributed to team efforts by accomplishing related tasks as needed.
• Assisted servers in seating guests by escorting them to their tables.
• Greeted guests upon arrival and provided them with menus.
• Assisted other departments when needed such as bussing tables or delivering food orders.
• Took reservations over phone and in person.
• Provided customers with accurate wait times and monitored waiting list.
• Maintained cleanliness of thelobby area, including wiping down tables and chairs.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.