Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rylee Cahley

Oakville

Summary

Experienced retail professional with strong leadership skills and a proven track record in store management and customer service. Seeking a challenging role to utilize my expertise in optimizing store operations, driving sales, and delivering exceptional customer experiences. Ready to contribute effectively to the success of a dynamic team through my strong communication, organizational, and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Manager

Vape Hut
04.2022 - Current
  • Oversee all aspects of store operations including ordering shipments, managing inventory, and handling administrative duties to ensure smooth day-to-day functioning of two separate store locations.
  • Lead a team of staff members by providing guidance, training, and support to maximize productivity and customer satisfaction.
  • Develop and implement marketing strategies, including social media campaigns, to increase brand awareness and drive sales.
  • Collaborate with vendors and suppliers to negotiate favourable terms and ensure timely delivery of products.
  • Analyze sales data and customer feedback to identify trends, assess performance, and make informed decisions to optimize store profitability.
  • Foster a positive and engaging work environment by promoting teamwork, communication, and a strong customer-centric focus.

Key Holder

Pet Valu
01.2021 - 12.2022
  • Managed daily store operations, including opening and closing procedures, cash handling, and maintaining a clean and organized environment.
  • Provided exceptional customer service by assisting customers with product inquiries, recommending products, and addressing any concerns or issues.
  • Acted as a key holder, responsible for overseeing store security and ensuring compliance with company policies and procedures.
  • Played a vital role in inventory management, including restocking shelves, processing orders, and conducting regular inventory counts.
  • Utilized strong communication skills to answer phones, greet customers, and maintain positive relationships with both customers and colleagues.
  • Demonstrated flexibility and adaptability by assisting with various tasks as needed, contributing to the overall success of the store.

Shift Supervisor

Pita Pit
01.2020 - 12.2021
  • Managed the smooth operation of the store by overseeing daily tasks such as opening and closing procedures, cash handling, and ensuring compliance with food safety standards.
  • Provided leadership and guidance to a team of employees, delegating tasks effectively and fostering a positive work environment.
  • Demonstrated strong organizational skills by coordinating stockroom and fridge organization, ensuring efficient workflow and timely restocking of supplies.
  • Maintained a high level of customer satisfaction by greeting guests, taking orders, and addressing any concerns or issues promptly and professionally.
  • Developed expertise in the menu and options, assisting customers with menu choices and providing recommendations based on their preferences.
  • Collaborated with management to implement new strategies for improving efficiency and customer service, contributing to the overall success of the restaurant.

Sales Associate

Treasure Hunt
08.2020 - 12.2020
  • Managed cash register operations, ensuring accurate transactions and customer satisfaction.
  • Assisted with inventory management, organizing stock to optimize sales floor presentation.
  • Processed returns and exchanges efficiently, maintaining positive customer experiences.
  • Maintained store cleanliness and compliance with safety standards, enhancing shopping environment.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.

Pet Care Associate

Petsmart
10.2019 - 03.2020
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
  • Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.

Cast Member

Cineplex Entertainment
06.2018 - 12.2019
  • Delivered exceptional guest service in high-paced environment, ensuring positive experiences and satisfaction.
  • Collaborated with team members to maintain cleanliness and organization throughout the venue, enhancing operational efficiency.
  • Assisted in training new cast members on company policies and procedures, fostering a culture of teamwork.
  • Adapted quickly to changing priorities during peak periods, demonstrating flexibility and problem-solving skills.
  • Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.

Education

Business Accounting

Mohawk College
Hamilton, ON
04-2026

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Staff training and development
  • Customer relationship management (CRM)
  • Staff development
  • Shift scheduling
  • Conflict resolution
  • Budget control

Timeline

Manager

Vape Hut
04.2022 - Current

Key Holder

Pet Valu
01.2021 - 12.2022

Sales Associate

Treasure Hunt
08.2020 - 12.2020

Shift Supervisor

Pita Pit
01.2020 - 12.2021

Pet Care Associate

Petsmart
10.2019 - 03.2020

Cast Member

Cineplex Entertainment
06.2018 - 12.2019

Business Accounting

Mohawk College

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Rylee Cahley