Ryleah Duncan
Petrolia,Canada
Summary
Hard-working team member with 2 years of experience and exceptional experience leading teams, and exceeding expectations. Dedicated team player when communicating with others to meet customer needs. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Grounds Crew Team Member
J.D Lawn Service
06.2024 - Current
- Helped outside crew complete grounds maintenance tasks such as pulling weeds, trimming bushes and removing debris.
- Provided excellent customer service when interacting with visitors on-site while addressing concerns related to the property''s appearance or safety features promptly.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
Co-op Student
Petrolia North & Enniskillen Fire Department
09.2023 - Current
- Gained hands-on experience in fire industry practices through internship opportunities, applying learned concepts to real-world scenarios.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Shadowed personnel, learning safe and effective operation of systems.
Supervisor
Tim Hortons
12.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Ontario Secondary School Diploma -
Lambton Central Collegiate & Vocational Institute
Petrolia, ON02.2025
Skills
- Very fast learner, able to pick up new skills and complete tasks quickly
- Training and mentoring staff with essential processes that equip employees with the necessary skills and knowledge to excel in their roles
- Flexible and adaptable, with strong problem-solving skills to navigate dynamic work conditions
- Firmly setting expectations, establishing clear guidelines and standards that guide their performance
- Making informed decisions quickly to address customer inquiries or issues
- Physically fit, able to complete heavy lifting and be on feet for an extended period of time
- Friendly, Positive attitude towards customers and fellow team members
- Received 'Academic Honour Society Awards' as well as the 'Academic Excellence' for displaying critical and creative thinking, hard work and dedication to studies
Certification
- ServSafe Food Handler - Canada Certificate
- WHIMIS Online Training
- Health and Safety Online Training
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Grounds Crew Team Member
J.D Lawn Service
06.2024 - Current
Co-op Student
Petrolia North & Enniskillen Fire Department
09.2023 - Current
Supervisor
Tim Hortons
12.2022 - Current
Ontario Secondary School Diploma -
Lambton Central Collegiate & Vocational Institute
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