Ryland Stevenson
Los Angeles,CA
Summary
Experienced in hospitality with a strong work ethic and passion for customer service with the ability to work well in a team environment. I am committed to delivering the highest standard of service and seeking new challenges and opportunities for growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Eric's House Recovery
10.2023 - 09.2024
- Delivered personalized support to clients, honing strong interpersonal and communication skills in a fast-paced environment.
- Oversaw daily operations of two facilities, ensuring a welcoming and organized atmosphere.
- Coordinated tasks and responsibilities among clients.
- Monitored compliance with facility requirements, showcasing attention to detail and adherence to policies.
- Fostered open communication with ownership and team members, emphasizing collaboration and problem-solving skills.
- Commended by ownership for conflict resolution skills and willingness to work on short notice.
Barista
Starbucks
06.2022 - 09.2023
- Prepared a variety of food and beverage items in a high-volume setting, effectively managing multiple orders to ensure efficient service.
- Frequently prepared up to five beverages at once, ensuring prompt and accurate order fulfillment.
- Responsible for opening and closing operations, including cash handling and maintaining store cleanliness and organization.
- Operated the POS system effectively, providing excellent customer service and addressing customer inquiries.
- Proactively supported colleagues during busy periods and assisted with tasks during downtime, fostering a collaborative team environment.
Server
Dave and Busters
09.2021 - 06.2022
- Welcomed and seated customers, ensuring a positive first impression and seamless dining experience.
- Took customer orders accurately and efficiently, providing recommendations as needed.
- Delivered food and beverages promptly, maintaining high service standards throughout the meal.
- Operated the POS system for order processing and handled cash transactions with precision.
- Assisted in opening and closing duties, including maintaining cleanliness and organization of the dining area.
Server
BJ's Brewhouse
09.2018 - 03.2020
- Accommodated customers' food allergies and dietary restrictions to provide safe dining options.
- Displayed and applied vast and extensive menu knowledge to enhance the customer experience and make informed recommendations.
- Delivered quick and accurate service in a fast-paced environment, maintaining high standards of customer satisfaction.
Education
Bachelor of Arts - MUSIC
UNIVERSITY OF SAN FRANCISCO
San Francisco, CA05-2016
Skills
Communication skills
Customer service skills
Problem-solving abilities
Sales experience
Good organizational and time-management skills
Ability to work well under pressure
Strong work ethic and attention to detail
Knowledge of food and restaurant operations
Experience handling money
Sanitation
Documentation and reporting
Certification
FOOD HANDLERS CARD
Timeline
Manager
Eric's House Recovery
10.2023 - 09.2024
Barista
Starbucks
06.2022 - 09.2023
Server
Dave and Busters
09.2021 - 06.2022
Server
BJ's Brewhouse
09.2018 - 03.2020
FOOD HANDLERS CARD
Bachelor of Arts - MUSIC
UNIVERSITY OF SAN FRANCISCO
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