Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Ryland Galang, BA

Vancouver,BC

Summary

I am a resourceful and dedicated Claims Representative with a strong passion for learning and growing within the insurance industry. My experience as an Auto Physical Damage Adjuster has equipped me with a comprehensive understanding of the claims lifecycle, allowing me to navigate complex scenarios effectively. Prior to entering the insurance sector, I cultivated exceptional customer service and leadership skills, which now drive my ability to deliver client-focused solutions and build strong relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Int. Claims Representative (Property)

Definity
Vancouver, British Columbia
03.2025 - Current
  • Investigated facts, confirmed coverage, negotiated settlements, and determined payments for claims.
  • Reviewed and verified claim information to ensure the accuracy of data and compliance with policies.
  • Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
  • Maintained detailed records of communication with customers, vendors, and internal departments.
  • Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.

Claims Representative (Auto PD)

Definity/Family INS
Vancouver, BC
10.2023 - 03.2025
  • Experienced in assessing, investigating, and managing complex claims.
  • Proficient in analyzing and interpreting the policy wording, and ensuring compliance with company policies and procedures.
  • Adept at maintaining accurate details and records pertinent to the claim.
  • Exceptional communicator, well-versed in negotiation and resolution of claims issues.
  • Strong organizational abilities to manage high-volume caseloads effectively.

Store Manager

Austin Station Liquor Store
Coquitlam, BC
08.2021 - 10.2023
  • Recruit, train, mentor, supervise, and terminate staff.
  • Implement new strategies to improve the flow of business.
  • Delegate operations to conduct short-term and long-term goals.
  • Perform employee evaluations and implement staff development blueprints.
  • Collaborate with the owner to cultivate a strong rapport with customers and vendors.

Assistant Manager

Journeys
Langley, British Columbia
08.2017 - 07.2021
  • Achieved daily, weekly, and monthly sales targets.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Strategized with the store manager and district manager to execute long-term objectives.
  • Assisted with staff training, scheduling, payroll processing, and inventory auditing.
  • Contributed to the development of a COVID-19 Health and Safety Plan.

Education

Chartered Insurance Professional (CIP) Designation -

Insurance Institute of Canada
Vancouver
12-2027

Bachelor of Arts - Major in Philosophy, Minor in Political Science

University of British Columbia
Vancouver
05-2023

High School Diploma -

Holy Cross Regional High School
Surrey
06-2017

Skills

  • File management
  • Claims investigation
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Adaptability
  • Critical thinking
  • Empathy

Accomplishments

  • Recognized by Komal Mehra - Recognized for "We are all owners" Nov 22, 2023
  • Recognized by DJ Lehal - Recognized for "We inspire customer confidence" Dec 29, 2023
  • Recognized by Garry Murray - Recognized for "We work together to win together" Apr 24, 2024
  • Recognized by Frank Dente - Recognized for "We are all owners" Apr 26, 2024
  • Recognized by Alvin Lauyanto - Recognized for "We are all owners" Nov 5, 2024

Certification

  • WorkSaveBC: Level A: Basic First Aid (Emergency)

Affiliations

  • Definity Tree Planting Day Volunteer | November 2024
  • Family Insurance & PetSecure Puppy Love Event Volunteer | December 2024

References

References available upon request.

Timeline

Int. Claims Representative (Property)

Definity
03.2025 - Current

Claims Representative (Auto PD)

Definity/Family INS
10.2023 - 03.2025

Store Manager

Austin Station Liquor Store
08.2021 - 10.2023

Assistant Manager

Journeys
08.2017 - 07.2021

Chartered Insurance Professional (CIP) Designation -

Insurance Institute of Canada

Bachelor of Arts - Major in Philosophy, Minor in Political Science

University of British Columbia

High School Diploma -

Holy Cross Regional High School

Similar Profiles

CREATE PROFILE
Ryland Galang, BA