Rylan Papin
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Adept communicator of product and service utilities with adaptive messaging techniques.
Overview
7
7
years of professional experience
Work History
Sales Service Representative
CINTAS, Professional Uniform And Facility Services
04.2022 - Current
- Serviced customers on a designated route bringing in clean uniforms and facility products and picking up dirty ones
- Generated leads for new sales and increased sales with existing customer base
- Responded proactively and positively to rapid change.
- Managed customer inventory as well as fitted new employees for uniforms
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Demonstrated technical skills by managing pricing, inventory, uniform size changes through company provided hand held devices
- Operated curbside vehicle for making deliveries on route safely and performed daily maintenance checks on truck
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Warehouse Associate/Onboarding Coordinator
Amazon
10.2021 - 02.2022
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
- Assisted production when demand was needed covering breaks or absences
- Organized and stowed products into designated stowing bags as well as organized bags onto carts for delivery drivers
- Was on health and safety committee implementing safe practices in the workplace as well as cleaning and disposing of unsafe material
-
Warehouse Order Picker
S&S Canada
04.2021 - 10.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Sales/Customer Service Representative
Teg's Tools
11.2019 - 05.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
HVAC Installer
Reliance Home Comfort
05.2016 - 11.2019
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Installed components to improve HVAC system performance.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Troubleshot any problems with the new HVAC installs
Education
High School Diploma -
Sir Allan MacNab Secondary School
Hamilton, ONGas & Oil Burning Technician -
Mohawk College of Applied Arts And Technology
Hamilton, ON05.2016
Skills
- Effective Customer Communication
- Solving Customer Concerns
- Client Needs Assessment
- Lead Generation
- Safe Driving Techniques
- Service Promotions
- POS Systems and Ordering Platforms
- Billing Adjustments and Refunds
- Contact Follow-Up
- Customer Service and Assistance
- Quick Learner
- Responds well to constructive criticism
Languages
English
Native or Bilingual
Timeline
Sales Service Representative
CINTAS, Professional Uniform And Facility Services
04.2022 - Current
Warehouse Associate/Onboarding Coordinator
Amazon
10.2021 - 02.2022
Warehouse Order Picker
S&S Canada
04.2021 - 10.2021
Sales/Customer Service Representative
Teg's Tools
11.2019 - 05.2020
HVAC Installer
Reliance Home Comfort
05.2016 - 11.2019
High School Diploma -
Sir Allan MacNab Secondary School
Gas & Oil Burning Technician -
Mohawk College of Applied Arts And Technology
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