Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ryen Demers

Fenelon Falls

Summary

Knowledgeable Customer Service Representative with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies, and attention to customer satisfaction. Demonstrated ability in team leadership and inventory management, while maximizing potential in creative environments.

Overview

6
6
years of professional experience

Work History

Store Manager

Yankee Candle
11.2015 - 12.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe, and inviting environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures, and also approved payroll submissions for employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
  • Managed store employees successfully while ensuring customer satisfaction, through proactive communication and positive feedback, and ongoing product knowledge conversations to ensure optimal sales.
  • Hired, trained and mentored new staff to company standards to grow our team, and ensure they were all well-equipped to excel in their roles.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions, applying skills acquired during time spent in a visual merchandising diploma.
  • Maximized sales by creating innovative visual merchandising displays and store layouts laid out by company standards.


Assistant Manager

Yankee Candle
05.2015 - 11.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Supervisor

Starbucks
08.2012 - 08.2014
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Took lead of product ordering and setting pars including pastry to streamline ordering and cut waste by up to 50 % on certain products.
  • Created easy to follow stock lists and gave support and guidance to the key holders and baristas.

Barista

Starbucks
08.2010 - 08.2012
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made drinks to company standards quickly and efficiently.

Education

Bachelor of Arts - Fashion Merchandising

Fanshawe College
London, ON
04-2013

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership

Languages

English

Timeline

Store Manager

Yankee Candle
11.2015 - 12.2016

Assistant Manager

Yankee Candle
05.2015 - 11.2015

Shift Supervisor

Starbucks
08.2012 - 08.2014

Barista

Starbucks
08.2010 - 08.2012

Bachelor of Arts - Fashion Merchandising

Fanshawe College

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Ryen Demers