RYELEY REGULAR
Jackson's Point,Ontario
Summary
I am a devoted and experienced customer service representative with over seven years of experience and a track record of providing excellent service. With a bright and vivacious personality, I tackle tasks with a can-do attitude and lots of enthusiasm. I actively look for opportunities to increase my professional knowledge and proficiency.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
Newmarket Bingo World And Gaming
08.2021 - Current
- Provided clear communication of rules and regulations to all players, fostering fair gameplay
- Efficiently operated electronic bingo systems, minimizing downtime between games for seamless play experiences
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Ensured accurate payouts to winners by thoroughly verifying winning cards and calculating prize amounts
- Worked flexible hours across night, weekend, and holiday shifts
- Closely monitored the gaming floor for potential rule violations or disputes, addressing issues promptly and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Dollarama
12.2020 - 04.2021
- Opened/Closed cash registers, balancing cash drawers, counting money, separating credit card slips, coupons, vouchers, and making deposits
- Ensured all merchandise was pulled to the front and all pricing labels were up to code
- Performed sales floor work such as greeting and assisting customers, stocking shelves or taking inventory
- Assisted customers by providing information on products, policies, and answering all questions or concerns to the best of my ability
- Issued receipts, refunds, and change due back to the customer.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Cashier
Canadian Tire
Keswick, ON
06.2020 - 10.2020
- Consistently disinfecting all areas surrounding the cashes and debit machines to ensure public safety
- Communicating well with customers and engaging in conversations
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Taxi Dispatcher
Georgina Taxi Services
Keswick, ON
03.2019 - 08.2020
- Demonstrated the ability to make quick decisions, thinking rationally, and exercising judgement
- Communicating effectively with colleagues and customers by giving them clear and concise information, explanations, and directions
- Answering phone calls and responding to customers requests.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
- Employed strong multitasking abilities when juggling multiple tasks simultaneously without sacrificing accuracy or attention to detail.
Pizza Maker
Pizza Hut
Keswick, ON
01.2018 - 01.2019
- Independently worked effectively to make sure that orders were correctly made
- Worked in a fast paced environment and maintained many tasks at once ensuring all were done correctly
- Provided customers with respect and honesty
- Cut and prepared meats, vegetables, and sauces
- Maintained a clean working environment
- Created pizzas by topping with the requested ingredients by customers.
Crew Member
McDonald's
01.2017 - 01.2018
- Delivering outstanding food and beverage service to customers
- Greeting all guests, using the guests names as often as possible
- Taking orders from customers and offering advice off the menu
- Giving customers an accurate bill, then taking payment from them in cash or debit/credit cards
- Keeping the work place and surrounding areas cleaned and organized at all times.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
College Diploma - Business
Seneca College of Applied Arts And Technology
North York, ON12.2025
High School Diploma -
Keswick High School
Keswick, ON01.2020
Skills
COMMUNICATION
LEADERSHIP
TIME MANAGEMENT
TEAMWORK
PUBLIC SPEAKING
CUSTOMER SERVICE
ADAPTABILITY
ORGANIZATION
Problem-solving abilities
Computer Proficiency
Money handling abilities
Microsoft Excel
Certification
AGCO GAMING
- Licensed Gaming Advisor - August 2025
Timeline
Customer Service Representative
Newmarket Bingo World And Gaming
08.2021 - Current
Cashier
Dollarama
12.2020 - 04.2021
Cashier
Canadian Tire
06.2020 - 10.2020
Taxi Dispatcher
Georgina Taxi Services
03.2019 - 08.2020
Pizza Maker
Pizza Hut
01.2018 - 01.2019
Crew Member
McDonald's
01.2017 - 01.2018
College Diploma - Business
Seneca College of Applied Arts And Technology
High School Diploma -
Keswick High School
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