Ryder Dockery
Huntington Beach
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Host, Server, Busser
Akuma Ramen
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Took initial drink orders and relayed information to wait or bar staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Game Room Attendant
Off The Wall GameRoom
03.2024 - 04.2024
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Assisted in organizing special events, creating memorable experiences for guests.
- Contributed to positive team dynamics by consistently providing support to fellow Game Room Attendants as needed.
- Offered personalized suggestions for games based on individual customer preferences or skill levels.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Provided exceptional customer service, addressing customer concerns and resolving issues promptly.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Monitored tables for guest needs to identify customer service opportunities.
- Collaborated with team members to maintain an organized game room floor, promoting efficient operations.
- Answered guest questions to provide fun game experience.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Explained and demonstrated games and attractions to assist guests.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Game Room Attendant
Chuckie Cheese
07.2023 - 03.2024
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Assisted in organizing special events, creating memorable experiences for guests.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Contributed to positive team dynamics by consistently providing support to fellow Game Room Attendants as needed.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Provided exceptional customer service, addressing customer concerns and resolving issues promptly.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Monitored tables for guest needs to identify customer service opportunities.
- Collaborated with team members to maintain an organized game room floor, promoting efficient operations.
- Adhered to company policies and procedures, maintaining compliance with safety regulations at all times.
Education
High School Diploma -
Marina Highschool
Huntington Beach, CA06-2025
Skills
- Customer service
- Equipment maintenance
- Event planning
- Sales techniques
- Cleanliness standards
- Team collaboration
- Time management
- Conflict resolution
- Multitasking proficiency
- Effective time management
- Team player mentality
- Detail-oriented
- Adaptable to change
- Server support
- Telephone reception
- Guest relations
- Seating arrangements
- Dining room management
- Task prioritization
- Order accuracy
- Takeout order processing
- Strong interpersonal skills
Timeline
Host, Server, Busser
Akuma Ramen
09.2024 - Current
Game Room Attendant
Off The Wall GameRoom
03.2024 - 04.2024
Game Room Attendant
Chuckie Cheese
07.2023 - 03.2024
High School Diploma -
Marina Highschool
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