Ryden Ito
Vancouver,BC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Manager
Royal Vape Kitsilano
09.2022 - Current
- Oversees a group of team members and ensures the day-to-day operations are run smoothly
- Delivered exceptional customer service, troubleshooted electronic cigarette devices, and assisted with other inquiries
- Expertly handled inventory by receiving, counting, and stocking products, and updated inventory with new stock.
- Kept the store clean and organized by performing cleaning duties such as sweeping and mopping, cleaning shelves and displays, and ensuring that cleaning supplies are stocked
- Ensured the store was stocked with essential items such as cash and cleaning supplies, and regularly informing the store owner of necessary product reorders
- Effectively communicated with team members regarding exchanges and refunds for defective items, ensuring a seamless customer experience
Retail Sales Associate
Royal Vape Kitsilano
07.2021 - 09.2022
- Delivered exceptional customer service, troubleshooted electronic cigarette devices, and assisted with other inquiries
- Expertly handled inventory by receiving, counting, and stocking products, and updated inventory with new stock
- Kept the store clean and organized by performing cleaning duties such as sweeping and mopping, and cleaning shelves and displays
Retail Sales Associate
Vape Trunk Company
09.2019 - 08.2020
- Delivered exceptional customer service, troubleshooted electronic cigarette devices, and assisted with other inquiries
- Kept the store clean and organized by performing cleaning duties such as sweeping and mopping, and cleaning shelves and displays
- Responsible for ensuring open and close cash register floats were accurate
Retail Sales Associate
EZ-VAPE
05.2018 - 09.2018
- Delivered exceptional customer service, troubleshooted electronic cigarette devices, and assisted with other inquiries
- Kept the store clean and organized by performing cleaning duties such as sweeping and mopping, and cleaning shelves and displays
- Responsible for ensuring open and close cash register floats were accurate
Education
Bachelor of Arts - Psychology
Trinity Western University
Langley, BCCollege diploma - Counseling
VCCT
Vancouver, BC08.2024
Skills
- Store Management Experience
- Inventory Control
- Microsoft Office
- Decision-Making
- Customer Service
- Time Management
Languages
English
Native or Bilingual
Timeline
Manager
Royal Vape Kitsilano
09.2022 - Current
Retail Sales Associate
Royal Vape Kitsilano
07.2021 - 09.2022
Retail Sales Associate
Vape Trunk Company
09.2019 - 08.2020
Retail Sales Associate
EZ-VAPE
05.2018 - 09.2018
Bachelor of Arts - Psychology
Trinity Western University
College diploma - Counseling
VCCT
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