Rokhaya Yague
Communications Coordinator
Montreal,QC
Summary
Result-driven professional with a strong background in operations coordination, cross-departmental collaboration, and project management. Skilled in driving efficiency and ensuring smooth workflow in dynamic, fast-paced environments. Adept at bridging gaps between departments, fostering communication, and managing key operational tasks. Quick to learn and apply new skills to optimize processes. Open to relocation for the right opportunity.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Communications Coordinator, Airlines Operations
Air Transat
Saint-Laurent, Quebec
08.2023 - Current
- Monitored and managed real-time flight status updates, coordinating with flight operations, ground staff, and airport authorities, resulting in a 20% reduction in operational delays and enhanced passenger satisfaction.
- Developed and implemented standardized communication protocols for flight status updates across cross-functional teams, improving accuracy and consistency, leading to a 15% increase in operational efficiency.
- Facilitated crisis communication during weather disruptions, major delays and system failures, delivering timely updates to stakeholders and achieving a 10% reduction in customer complaints while ensuring minimal operational impact.
Sr.Project Management Assistant (6-Month Contract)
United Nations Office for Project Services
New York, NY
12.2022 - 06.2023
- Led the deployment of the new e-tendering platform for UNOPS, ensuring 100% on-time delivery and compliance with UN procurement standards.
- Facilitated onboarding for 50+ bidders and optimized the bid submission workflow, resulting in a 20% reduction in submission errors.
- Developed and distributed training materials and conducted sessions for 30+ bidders, leading to a 40% decrease in submission errors and improving overall process efficiency.
- Collaborated with cross-functional teams to gather feedback from bidders, enhancing platform usability and achieving a 15% improvement in submission accuracy during the first round.
IOSA Intern
International Air Transport Association
Montreal, Quebec
03.2022 - 09.2022
- Researched industry safety standards, regulations, and audit methodologies, contributing to procedures that tracked stakeholder satisfaction, leading to a 20% increase in positive feedback.
- Coordinated review of registration packages for incoming audits, ensuring 100% compliance with IOSA standards, and supported the successful registration of over 30 audits within the six-month internship.
- Assisted in generating quarterly auditor performance reports using Power BI, analyzing key metrics and trends, resulting in a 10% improvement in reporting accuracy and enhanced tracking of audit trends to drive operational efficiency.
- Performed various office clerical functions.
Education
Bachelor of Science - Communications And Politics
University of Montreal
Montreal, QC 01.2018 - 02.2022
Skills
- MS Office Suite: Advanced proficiency in Excel, PowerPoint, Word
- Client Relations
- Customer Service & Support
- Strategic planning
- Communication skills (Written and Verbal Communication, Proofreading, Public Speaking)
- CRM software (Salesforce, Hubspot)
- Project Management: Agile methodologies (Scrum), Microsoft Project
- Marketing Coordination
- Advisory Services Support
- Multicultural Collaboration
Timeline
Communications Coordinator, Airlines Operations
Air Transat
08.2023 - Current
Sr.Project Management Assistant (6-Month Contract)
United Nations Office for Project Services
12.2022 - 06.2023
IOSA Intern
International Air Transport Association
03.2022 - 09.2022
Bachelor of Science - Communications And Politics
University of Montreal
01.2018 - 02.2022
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