Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Timeline
Generic

Ryan Pham

Guelph

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

6
6
years of professional experience

Work History

Sales Associate

Canada Computers
02.2020 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Advisor

JSTDRMN
11.2020 - Current
  • Led the development and implementation of a user-centered design process for digital touchpoints, including website, social media
  • Collaborated with marketing and talent management departments to align digital touchpoints with the DJ collective's brand and business goals
  • Conducted extensive user research to understand audience needs, behaviors, and pain points, using data to inform design decisions
  • Created wireframes, prototypes, and visual designs to effectively communicate solutions to stakeholders and development teams
  • Identifying opportunities to enhance the DJ collective's digital strategy

Mobile & Smarthome Advisor

Best Buy
11.2019 - 12.2019
  • Assisted customers in activating and setting up mobile plans, whether maintaining existing ones or transitioning to new plans
  • Provided expertise in smart home products, including Google, Amazon, and other branded devices
  • Increased sales revenue by developing strategic promotional plans for mobile products.

Education

Bachelor of Design - User Experience Design

Wilfrid Laurier University
Brantford, ON
04-2025

Skills

  • Photoshop
  • Figma
  • Illustrator
  • After Effects
  • Premiere Pro
  • Python
  • HTML
  • CSS
  • Excel
  • Computer Hardware & Technical Knowledge
  • Wireframing
  • User Research
  • Teamwork
  • Collaborative

Accomplishments

    Foundations of User Experience Design May 2021 | Coursera

  • The start to the foundations of UX Design applying various skills that were given from the course including design process, accessibility, and equity-focused designs
  • Focused on importance of design sprints
  • Identifying various entry-level jobs that UX has to offer and teams that are possible paths in the future

Additional Information

  • Experienced in wireframing, user research, tree-jack, and card-sort methodologies
  • Skilled in Figma and PowerPoint for slide and prototype creation
  • Illustrator expert applying color theory, typography, and composition for design
  • Proficient in Python, C++, and HTML/CSS for small-scale application coding
  • Possess computer technical and hardware knowledge for effective application design


References available upon request

Timeline

Advisor

JSTDRMN
11.2020 - Current

Sales Associate

Canada Computers
02.2020 - Current

Mobile & Smarthome Advisor

Best Buy
11.2019 - 12.2019

Bachelor of Design - User Experience Design

Wilfrid Laurier University

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Ryan Pham