Ryan Joy Lumampao

• Provided excellent customer service to passengers, ensuring safe and timely transportation.

• Managed and maintained a high rating (4.9+ stars) through consistent excellent service.

• Developed strong communication and problem-solving skills to handle diverse passenger needs.

• Maintained a clean and well-maintained vehicle, adhering to Uber's vehicle standards

• Properly loaded and unloaded materials in and out of machines.
• Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
• Inspected finished parts by checking for defects to meet quality standards.
• Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
• Monitored machines during operation to make adjustments when necessary and produce quality parts.
• Maintained tight tolerances with design specifications.
• Trained and coached new team members on proper machine set-up procedures.
• Moved finished work to correct staging area for disposition.
• Input instructions to program CNC machines to control machine movement and produce parts to specification.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.