Ryan Joshua Fabros
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mailroom Associate
Compass Group Inc.(Providing Service For J&J Med)
2022.01 - Current
- Consistently met deadlines for outgoing mail and package shipments, contributing to the overall efficiency of the organization.
- Expedited urgent deliveries within the organization, ensuring critical documents reached their intended recipients promptly.
- Prepared and processed outgoing parcels from international, domestic and third-party carriers.
- Developed strong relationships with postal workers, couriers, and other stakeholders to ensure smooth coordination of daily activities.
- Increased accuracy in package tracking by maintaining detailed logs of inbound and outbound shipments.
Client E-store Coordinator
Compass Group Inc. (Providing Service For J&J Med)
2017.12 - 2022.01
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported team members in resolving conflicts, fostering a positive work atmosphere conducive to employee success.
- Elevated overall store appearance standards through periodic assessment of fixture placement, signage accuracy, and visual presentation adherence.
- Boosted sales performance by offering personalized product suggestions based on customer needs and preferences.
- Managing large amounts of incoming calls or query and routing calls as neccessary
- Responsible promptly to customer inquiries and processing and pick online E-store order
Sales Associate, GNC Nutrition
GNC
2016.02 - 2017.11
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Sir Oliver Mowat Collegiate Institute
Toronto, ON08.2015
Skills
Package handling
Workplace Safety
Shipping and receiving
Customer Service
Team Collaboration
Distribution Services
Accomplishments
Received 5 years of service certification from Compass Group Canada recognizing my ongoing commitment and service excellence for clients, guests and colleagues.
Languages
English
Full Professional
Certification
Transportation of Dangerous Goods by Air using ICAO/IATA Dangerous Goods Regulation
Transportation of Dangerous Goods Act & Regulations (Ground)
Timeline
Mailroom Associate
Compass Group Inc.(Providing Service For J&J Med)
2022.01 - Current
Client E-store Coordinator
Compass Group Inc. (Providing Service For J&J Med)
2017.12 - 2022.01
Sales Associate, GNC Nutrition
GNC
2016.02 - 2017.11
High School Diploma -
Sir Oliver Mowat Collegiate Institute
Transportation of Dangerous Goods by Air using ICAO/IATA Dangerous Goods Regulation
Transportation of Dangerous Goods Act & Regulations (Ground)
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