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Associate Principal Engineer

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At Flagstar Bank, I excelled as a Mortgage Default Servicing SPOC, leveraging my loss mitigation expertise and exceptional communication skills to guide borrowers through complex processes. My proactive approach in coordinating with stakeholders and enhancing team capabilities significantly improved case management efficiency, embodying a blend of technical proficiency and collaborative spirit.

Adept at streamlining loan processing at Fidelity Bank - , I enhanced borrower retention and managed risk effectively. My strong communication and risk assessment skills led to significant team achievements. I excel in customer service and am committed to continuous improvement and professional integrity. I have worked 20+ years customer service and love working with customers. I worked for fidelity bank for 6 years and had multiple customer service reviews and monthly bonuses that were received as rewards for my customer service skills

Experienced loan servicing professional with a proven track record in managing loan portfolios and resolving borrower concerns effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in risk assessment, compliance, and excellent communication skills make for a reliable and proactive team member. Skilled in financial analysis, regulatory compliance, client communication, and utilizing loan servicing software to deliver optimal results in high-pressure situations.

Providing quality customer service experiences for those in need of guidance and assistance with products and services. Authorized to work in the US for any employer. Received multiple certificates for sufficient work efforts and efficiency.

Ryan Zomer

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Servicing equipment

Customer Service

Cleaning And Maintenance

Environmental Species Brigade

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Heavy Equipment Technician program -

OSSD - undefined

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Customer Service

Environmental Species Brigade

Cleaning And Maintenance

Servicing equipment

OSSD - undefined

Heavy Equipment Technician program -

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