Results-driven Regional Manager with expertise in inventory management and team leadership. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and staff training.
Overview
20
20
years of professional experience
Work History
Regional Manager
Big D Floor Covering Supplies
Sacramento
10.2022 - 11.2025
Oversaw regional operations, managing daily activities across multiple locations.
Coordinated inventory management to ensure product availability and timely deliveries.
Developed comprehensive training programs for new staff to enhance product knowledge.
Established relationships with key clients, driving sales growth and customer satisfaction.
Led team meetings to effectively communicate goals and performance updates.
Collaborated with marketing teams to promote products and increase brand visibility.
Set objectives, policies, and performance standards for all personnel in the region.
Provided mentorship and coaching to staff members as needed.
Store Manager (Multiple Locations)
Big D Floor Covering Supplies
Phoenix
10.2007 - 10.2021
Managed daily store operations to ensure seamless customer service delivery.
Trained and supervised staff on product knowledge and effective sales techniques.
Developed promotional displays to enhance product visibility and attract customers.
Maintained inventory levels through efficient stock management practices.
Conducted regular staff meetings to communicate updates and motivate team members.
Implemented safety protocols to promote a secure shopping environment.
Created weekly work schedules for personnel, ensuring optimal floor coverage.
Resolved customer complaints promptly to maintain high satisfaction levels.
Customer Service/Warehouse Worker
Big D Floor Covering Supplies
Phoenix
10.2005 - 10.2007
Operated forklifts and pallet jacks to transport products efficiently within warehouse.
Inspected incoming shipments for accuracy and ensured quality control.
Packed and labeled products for outbound shipping, ensuring proper handling.
Maintained organization and cleanliness of warehouse floor to comply with safety standards.
Conducted regular stock counts to assist in inventory management and updates.
Utilized warehouse management systems to effectively track inventory movement.
Followed safety protocols consistently to minimize risks during operations.
Collaborated with departments on special projects, enhancing overall operational efficiency.