Ryan Wilson
Calgary,AB
Summary
Quick-thinking Leader recognized for success in guiding teams and boosting performance. Successful at motivating and building positive team dynamics to accomplish aggressive goals. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
9
9
years of professional experience
Work History
Financial Advisor
Servus Credit Union
10.2022 - Current
- Building comprehensive knowledge of the local market, competitive offers and economic trends to focus on member financial fitness.
- Develop strategic focus on community lead initiatives within the local market for growth opportunities and meet branch objectives.
- Complete complex lending deals to further member goals including business and mortgage lending.
- Assist team members with learning opportunities and provide coaching to team members to better assist in policy and procedure and regulatory compliance.
- Branch ambassador for multiple pilot programs and policy review groups.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Office Manager
Mahogany Homeowners Association
10.2021 - 10.2022
- Responsible for budgetary and payroll compliance for one of the largest homeowners' associations in Western Canada.
- Lead HR contact for Homeowners Association, responsible for onboarding of employees ranging from 30 to 80 employees during peak seasonal times.
- Responsible for operations of front reception, including sales and customer service teams.
- Coordinate encumbrance season with accounts payable for over 6000 homes, achieving a 99.6% compliance rate.
- Lead the marketing/branding strategies of HOA achieving a growth rate of 15% via social media channels.
Director of Hospitality
Compass Group Canada
05.2020 - 10.2021
- Oversee housekeeping, laundry, food services, and catering for over 240 residents.
- Coordinate client requests/needs with contractual obligations.
- Assist in opening, building site operations from scratch.
- Ensure all AHS requirements are compliant within relations to CDC, CMOH and provincial health regulations.
- Act as lead for all HR, payroll, administrative, and management functions for over 50 colleagues, ensuring budgetary compliance with accounts.
Rooms Division Manager
Sodexo
08.2019 - 03.2020
- Proficiently executed system upgrade from Gemstone to iLogisitics software.
- Streamlined operations for increased efficiency, focusing on staff scheduling and resource allocation.
- Developed departmental objectives, work schedules, budgets and policies.
- Inspected rooms for damages and sufficient housekeeping practices.
- Supervised a team of over 45 front desk, housekeeping, and janitorial staff.
- Hands on leader, assisting with daily tasks and conflict resolution.
Site Health and Safety Coordinator
Sodexo
01.2018 - 08.2019
- Developed, implemented, and trained employees on safety and injury prevention programs.
- Enhanced workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Collaborated with contract management and optimized procedures at numerous sites with over 500 employees.
- Lead safety and training improvements that resulted in significant savings, improved profit margins, and client satisfaction scores.
- Ensured record keeping and paperwork preparation was in line with OHS requirements.
Restaurant Manager
Fairmont Royal York
01.2016 - 01.2018
- Organized special events in restaurant, including receptions, promotions and corporate events.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Achieved highest employee satisfaction rate in region.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales, reducing food cost by 12% year over year.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Inventory Control Supervisor
Fairmont Banff Springs
09.2014 - 01.2016
- Collaborated with purchasing department to maintain optimal stock levels and minimize overstocks or stockouts for 13 outlets.
- Created, implemented, and adjusted standard operating procedures.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Placed and tracked more than $450,000 in monthly ordering.
- Managed over $1,000,000 in inventory and 7 employees, reducing overall inventory costs by 25%.
- Streamlined warehouse operations by implementing efficient inventory control processes and procedures.
Education
Certificate - Hospitality Management
Florida Atlantic University
12.2020
Certificate - Workplace Mental Health Leadership
Queens University
05.2017
Skills
- Guest Relations & Conflict Management
- Payroll Operations
- Training & Development
- Hotel Operations and Management
- OH&S Regulations
- Client Relations
- Operational Efficiency
- Health and Safety Compliance
- Recruitment and Hiring
Volunteerism
Currently serving as the President of the Legacy Community Association as well as the Director of Programming. Current responsibilities include leading a team of 12 directors, creating and implementing a yearly budget focused on increasing revenue, creating a 5 and 10 year growth strategy, acting as the liason between the community and various stakeholders, creating and running the associations first programs, and recruiting new advisors and directors.
Timeline
Financial Advisor
Servus Credit Union
10.2022 - Current
Office Manager
Mahogany Homeowners Association
10.2021 - 10.2022
Director of Hospitality
Compass Group Canada
05.2020 - 10.2021
Rooms Division Manager
Sodexo
08.2019 - 03.2020
Site Health and Safety Coordinator
Sodexo
01.2018 - 08.2019
Restaurant Manager
Fairmont Royal York
01.2016 - 01.2018
Inventory Control Supervisor
Fairmont Banff Springs
09.2014 - 01.2016
Certificate - Hospitality Management
Florida Atlantic University
Certificate - Workplace Mental Health Leadership
Queens University
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