Summary
Overview
Work History
Education
Skills
Knowledge And Skills
Accomplishments
Timeline
Generic

Ryan Whiffen

Penticton,Canada

Summary

Reliable Security Delivery Professional with extensive experience with TELUS Communications, specializing in the design and installation of advanced intrusion, CCTV, and access control systems. Proven ability to enhance client satisfaction through effective communication skills, and technical troubleshooting. Effective time management skills ensure that I am able to meet business and client goals and expectations.

Overview

11
11
years of professional experience

Work History

Security Delivery Professional

Telus
Penticton, BC
09.2020 - Current
  • Designed and installed custom intrusion and CCTV systems for commercial and residential clients.
  • Maintained various systems to ensure optimal functionality for all installations.
  • Provided comprehensive training to customers on newly installed systems.
  • Installed and repaired enterprise access controls, including analog, digital CCTV, and network configurations.

Freelance Consultant

Tek-Base Productions
St. John’s, NL
06.2018 - Current
  • Developed accessible websites for clients using PHP, HTML5, CSS, JavaScript, and MariaDB.
  • Maintained security updates and implemented necessary patching to ensure optimal site performance.

Security Technician

Fibertel Communications Inc.
Edmonton, AB
08.2019 - 04.2020
  • Installed and configured various security devices, including Gallagher and Kantech controllers.
  • Configured interior and exterior cameras to enhance surveillance capabilities.
  • Deployed intrusion detection devices, such as motion and glass break sensors.
  • Implemented access control systems using RFID card readers and Request to Exit mechanisms.
  • Utilized Gallagher and Kantech software for access control system configuration.
  • Assigned IP addresses to devices while troubleshooting technical issues efficiently.

Computer Support Specialist (Internet)

Government of Newfoundland and Labrador
St. John’s, NL
05.2014 - 06.2018
  • Company Overview: Office of the Chief Information Officer
  • Part of a team that is responsible for the development, support and maintenance of over 200 various domains owned and operated by the Government of Newfoundland and Labrador.
  • Some of the duties included in the maintenance and support of these domains include:
  • Ensuring websites are compliant with existing GNL web infrastructure and standards;
  • Provide support for applications using a variety of technology, including ASP, VB.Net, VBScript, JavaScript, .NET Framework, PHP, and MySQL;
  • Apply, monitor, and analyze additional content added to GNL websites and servers such as Google API’s (Search, Analytics, Maps);
  • Assist in analyzing AppScan results, and implementing fixes for security concerns such as Cross-Site Scripting and SQL Injection;
  • Maintaining staffing logs for support and efficiency record keeping for the purposes of public record;
  • Lead the development, and launch of the annual GNL budget website;
  • Manage team ticket request system.
  • Office of the Chief Information Officer
  • As part of the Web Services team at the Office of the Chief Information Officer, a Computer Support Specialist is required to interact with various levels of staff across the Government of Newfoundland and Labrador.
  • This position requires the ability to manage multiple priorities, all while having the skillset to problem solve on the fly, in a multitude of technologies.

Education

Communication Technician - Edmonton, Alberta

Northern Alberta Institute of Technology
Edmonton, Alberta
02.2019

Google Analytics for Beginners - Online

Google Analytics Academy
Online
01.2018

Programmer Analyst (Business) Co-Op program - St. John’s, NL

College of the North Atlantic
St. John’s, NL
06.2014

Skills

  • Access control systems maintenance
  • CCTV installation and maintenance
  • Intrusion detection system installation and maintenance
  • Security awareness training
  • Client relations management
  • Project coordination skills
  • Technical troubleshooting expertise
  • Effective communication skills
  • Customer training programs
  • Attention to detail strategies
  • Problem solving techniques
  • Time management practices
  • HTML, CSS, and JavaScript
  • PHP and ASP
  • C# and Visual Basic
  • Java and NET Framework
  • Microsoft Access and MySQL
  • Google Tag Manager and Analytics
  • AppScan and vulnerability assessment
  • Microsoft Visual Studio
  • HP Service Manager 7
  • Putty and WinSCP
  • Microsoft Office applications

Knowledge And Skills

  • Experience developing websites with various programming languages such as HTML, JavaScript, CSS, PHP, ASP, VBScript
  • Microsoft Access, MySQL
  • C#, Java, .Net Framework, Visual Basic
  • Ability to monitor and analyze web traffic using Google Tag Manager, and Google Analytics
  • Familiar with analyzing AppScan reports and patching issues identified in reports
  • Experience with multitasking high priority jobs containing sensitive information
  • Provided IT support to various levels of staff within a Government agency
  • Extensive knowledge in a variety of software, including Microsoft Visual Studio, HP Service Manager 7, putty, WinSCP and Microsoft Office tools

Accomplishments

  • Nominated for Customer First Champion (CFC) for going above and beyond for the customers we serve.

Timeline

Security Delivery Professional

Telus
09.2020 - Current

Security Technician

Fibertel Communications Inc.
08.2019 - 04.2020

Freelance Consultant

Tek-Base Productions
06.2018 - Current

Computer Support Specialist (Internet)

Government of Newfoundland and Labrador
05.2014 - 06.2018

Communication Technician - Edmonton, Alberta

Northern Alberta Institute of Technology

Google Analytics for Beginners - Online

Google Analytics Academy

Programmer Analyst (Business) Co-Op program - St. John’s, NL

College of the North Atlantic

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