Ryan Weaving
Toronto,ON
Summary
Professional with strong background in client development and people management. Skilled in strategic planning, market analysis, and driving client engagement. Known for fostering team collaboration and adapting to changing needs to achieve results. Proficient at building and maintaining long-term client partnerships, ensuring satisfaction, and delivering impactful solutions.
Overview
23
23
years of professional experience
Work History
Client Development Manager
Saks Fifth Avenue
02.2025 - Current
- Increased efficiency in CRM through streamlining processes and implementing best practices, with a focus on ROI, prospects and retention.
- Evaluate staff and management against measurable KPI's such as operations, shrinkage and cost productivity and develop action plans to sustain company growth.
- Analyze sales/ business to identify trends to develop strategic action plans.
- Drive and maximize sales performance to achieve sales budget, with a focus on operations, policies, and profitability.
- Promote brand awareness, establish market/store presence, and capture competitive market share; with a focus on capturing key talent in market.
Senior Cross Selling Manager
Prada
05.2023 - 01.2025
- Managed sales team to consistently achieve growth and hit sales targets/ KPI's
- Monitor customer preferences to determine focus of sales efforts
- Develop sales team through motivation, counseling and product knowledge education
- Provide guidance and mentorship for junior-level staff members
- Experience with social media and communications platforms/ GDPR
- Pushed cross selling across all categories and partnered strategically with department managers to drive sales
- Responsible for VIC clients, engage and partner with internal and external stakeholders to provide experiences, including show attendance, exclusive engagements and pre-sale opportunities
Personal Shopping Sales Manager
Selfridges
01.2021 - 04.2023
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence
- Analyzed sales data to identify trends and make recommendations for improvement
- Managed customer accounts and customer relationships
- Managed a team of 16 PS across varying levels as well as support staff
- Set personal and team KPI's, coached, supported and motivated team with daily and weekly touch-points
- Worked cross functionally with internal and external stakeholders to deliver on company and VIP expectations
- Grew PS business by 160% from 5million to 13million through departmental cross selling, increasing OB percentage and the restructure of clienteling platform
- Strategic brand alignment and activations to grow and respond to customer feedback
- Grew reach and customer CRM profiles through targeted sales, service and support
Senior Personal Shopper
Browns Fashion
05.2019 - 12.2020
- Fostered long-lasting relationships with UHNW clients and affiliate programme stylists, earning a reputation for being a trusted and dependable personal shopping consultant
- Consistently exceeded all set yearly targets, generating over £3 million in sales revenue and earning recognition for superior sales performance and customer satisfaction
- Exhibited a proactive sales approach by targeting a broad client base across all markets, including the UK, Middle East, and US, while skillfully managing customer communication and waiting lists to achieve optimal pre-sales results
- Successfully recruited and expanded the affiliate programme with top-rated stylists worldwide, exceeding department and company-wide targets for the project through strategic networking and personal outreach
- Accompanied UHNW clients to prestigious Fashion Weeks events, thus establishing new relationships, pre-selling for future seasons, and enhancing brand visibility
Client Relations Manager
MyTheresa
01.2018 - 05.2019
- Proactively established and fostered personal relationships with UHNW customers and stylists in the INTL/US region, leveraging STAR power to deliver personalized experiences that exceeded expectations
- Drove customer engagement by tracking and analyzing season-on-season shopping trends and spends, leveraging insights to devise targeted strategies that met customers' evolving needs and preferences
- Collaborated closely with the Global Personal Shopping team and travelled across my key markets (US, UK) for client appointments and events, resulting in increased sales and customer engagement
- Spearheaded customer acquisition efforts, consistently optimizing every opportunity to grow the customer base and acquire new UHNW clients
- Contributed to the success of numerous brand initiatives, such as Balmain (Paris), Khaite (NYC), and Loro Piano (Italy), ahead of an exclusive collection, resulting in increased brand awareness and customer engagement/ retention
Fashion Stylist
Freelance
02.2002 - 04.2019
- Led styling initiatives as a Fashion Stylist in Toronto/New York/London, collaborating with editorial, advertising, and commercial clients, and lending style expertise to Celebrity Red Carpet dressing for Cannes Film Festival, premieres, and talk show appearances, establishing brand image and resonance with target audiences
- Defined and strengthened public images of celebrities and public persons through strategic engagement and personalized styling, resulting in high-profile endorsements and social media traction
- Delivered exemplary styling and creative direction for a variety of brands driving brand recognition and consumer loyalty through standout visuals and messaging
- Select clients include MatchesFashion, Net-a-Porter, and Mr Porter, Karen Millen and Wella International
- Attend fashion week events both locally and internationally to cover, report, and filter trends that align with the audience preferences
- Assembled and managed a talented team of stylists, photographers, and models to create captivating images that supported the written content, thereby amplifying the magazine's visual appeal
Education
Master of Arts (M.A.) - Journalism
Ryerson University
06.2006
Bachelor of Arts - English
University of Guelph
05.2001
Skills
- Customer Relationship Development
- Staff Management
- Strategic Sales Planning
- Account Strategy Development
- Client Acquisition Expertise
- CRM Software Proficiency
Websites
Languages
French
Limited Working
Timeline
Client Development Manager
Saks Fifth Avenue
02.2025 - Current
Senior Cross Selling Manager
Prada
05.2023 - 01.2025
Personal Shopping Sales Manager
Selfridges
01.2021 - 04.2023
Senior Personal Shopper
Browns Fashion
05.2019 - 12.2020
Client Relations Manager
MyTheresa
01.2018 - 05.2019
Fashion Stylist
Freelance
02.2002 - 04.2019
Bachelor of Arts - English
University of Guelph
Master of Arts (M.A.) - Journalism
Ryerson University
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