Ryan Warner
Dartmouth,NS
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at AMJ Campbell Halifax. Expert in problem-solving and team leadership, achieving significant improvements in performance outcomes. Skilled in logistics oversight and staff training, consistently meeting deadlines and exceeding performance targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
AMJ Campbell Halifax
06.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Home Delivery Scheduler
AMJ Campbell Halifax
02.2024 - 06.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Driver Supervisor
AMJ Campbell Halifax
12.2018 - 02.2024
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
Financial Advisor
Scotiabank
02.2018 - 12.2018
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Financial Advisor
Sun Life Financial
10.2015 - 02.2018
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Worked with clients to support understanding of rationale and details of financial strategies.
Operations Manager
Premiere Van Lines
04.2009 - 10.2015
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
BBA - Finance
Dalhousie University
Halifax, NS05.2010
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operational Efficiency
- Planning and Implementation
- Staff Training
Languages
English
Native or Bilingual
Certification
- CPR/AED Certification
Timeline
Operations Manager
AMJ Campbell Halifax
06.2024 - Current
Home Delivery Scheduler
AMJ Campbell Halifax
02.2024 - 06.2024
Driver Supervisor
AMJ Campbell Halifax
12.2018 - 02.2024
Financial Advisor
Scotiabank
02.2018 - 12.2018
Financial Advisor
Sun Life Financial
10.2015 - 02.2018
Operations Manager
Premiere Van Lines
04.2009 - 10.2015
- CPR/AED Certification
BBA - Finance
Dalhousie University
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