Ryan Vulgamore
Ashburn,VA
Summary
High energy customer service specialist with experience in hospitality, dining operations, and sales. Proven ability to learn fast and collaborate effectively with team members to adapt to changing environments. Skilled in maintaining an inclusive atmosphere and problem solving. Reliable and always eager to learn to ensure smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Host
Clydes Willow Creek Farm
03.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Concierge Team Member
Alamo Drafthouse
07.2022 - 09.2022
- Mentored new team members, sharing best practices and assisting with their training to ensure a smooth transition into their roles.
- Assisted in resolving guest concerns promptly, resulting in positive feedback and return visits.
- Supported front desk operations as needed during busy periods or staff shortages without compromising quality of service provided at the concierge desk.
Host
Nicks Taverna
07.2021 - 02.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Retail Sales Associate
A&A Music
08.2020 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor in Arts And Science - History
University of Toronto
Toronto, Ontario07-2027
Skills
- Adaptable to change
- Guest relations
- Proactive attitude
- Cash handling
- Quality assurance
- Upselling proficiency
Timeline
Host
Clydes Willow Creek Farm
03.2023 - Current
Concierge Team Member
Alamo Drafthouse
07.2022 - 09.2022
Host
Nicks Taverna
07.2021 - 02.2022
Retail Sales Associate
A&A Music
08.2020 - 05.2021
Bachelor in Arts And Science - History
University of Toronto
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