Ryan Vanlierop
The Blue Mountains
Summary
Dynamic General Manager with a proven track record at several restaurants with over 20 years experience, excelling in operational efficiency and team leadership. Expert in conflict resolution and employee training. I transformed customer experiences and optimized labor costs, enhancing productivity and profitability. Committed to fostering collaborative environments and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
General Manager
Tholos Restaurant
05.2016 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Co-Owner
MVL Lawns
04.2020 - 05.2024
- Responsible for summer maintenance of lawns, including mowing, mulching, fall clean-up.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Skills
- Collaborative team development
- Conflict resolution
- Operational efficiency management
- Proficient at managing multiple tasks
- Organizational time strategies
- Team leadership
- Customer service expertise
- Employee training
- Strong focus on timely deliverables
- Efficiency optimization
Timeline
Co-Owner
MVL Lawns
04.2020 - 05.2024
General Manager
Tholos Restaurant
05.2016 - Current
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