Ryan Tripi
Orange
Summary
Developed expertise in call center environment, focusing on evaluating and improving customer interactions. Skilled in data analysis and communication, with strong ability to provide constructive feedback. Seeking to transition into new field where these abilities can drive improvements in conjunction with newly developed skills in AutoCAD drafting.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Quality Analyst
Clear Start Tax
Irvine, CA
06.2023 - 12.2025
- Analyzed call recordings to ensure adherence to quality standards and compliance protocols.
- Provided detailed feedback to agents on performance, identifying areas for improvement.
- Collaborated with management to develop training materials based on quality assessment findings.
- Conducted regular audits of customer interactions to maintain service excellence and consistency.
IT Technician
Clear Start Tax
Irvine, CA
06.2023 - 12.2025
- Installed and configured hardware components for optimal performance.
- Provided technical support to staff, resolving software and hardware issues efficiently.
- Maintained inventory of IT supplies, ensuring availability of essential tools.
- Assisted in network troubleshooting to enhance connectivity and reduce downtime.
Skills
- Strong communication skills
- AutoCAD shortcut commands
- Team collaboration
- 2D drafting proficiency
- Construction techniques
- Deadline oriented
Certification
- AutoCAD Training - Beginner
- AutoCAD Training - Intermediate
- AutoCAD Training - Professional
Languages
English
Native or Bilingual
Timeline
Call Center Quality Analyst
Clear Start Tax
06.2023 - 12.2025
IT Technician
Clear Start Tax
06.2023 - 12.2025