Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Broadband Technician
Charter/Spectrum
09.2009 - 07.2016
Managed multiple daily work orders, effectively prioritizing tasks to maximize productivity and meet strict deadlines.
Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
Trained new employees to properly perform installations and repairs.
Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
broadband technician
P.B.S
02.2009 - 08.2009
Install/troubleshoot home cable, data and telephone for Time Warner Cable
Broadband Technician
CCI
05.2008 - 09.2008
Install/troubleshoot home cable, data and telephone for Cox communications
Broadband Technician
Allcom
06.2006 - 05.2008
Install/troubleshoot home cable,dat and telephone foer Cox communications
Pool Technician
Pool Police
02.2006 - 06.2006
Service and clean customer pools, fountains and other water features
Install/Helper
ABC Granite
12.2005 - 02.2006
Fabricate and install granite countertops and showers in new homes