Ryan Sutherland
Calgary,Canada
Summary
Dynamic account manager with a proven track record in B2B business development and client relationship management. Expertise in strategic proposals and team coordination, ensuring high client satisfaction and retention rates. Seeking to leverage skills to drive business growth and enhance customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Tire Kings
Calgary, Alberta
10.2024 - Current
- Assisted customers with tire selection and service options.
- Managed service schedules and coordinated technician assignments efficiently.
- Provided clear explanations of services and repairs to customers.
- Maintained accurate records of customer interactions and service history.
- Collaborated with technicians to ensure timely completion of services.
- Addressed customer inquiries and resolved concerns promptly.
Underwriter II
Intact Insurance
06.2021 - 10.2025
- Advising brokers from all associated agencies on proper procedures and guidelines as it relates to Intact products and services.
- Advising brokers from all associated agencies on products and services available to them from Intact as it relates to risks.
- Maintaining a Service Line Agreement of 92% in relation to the completion and issues of policy requiring Underwriter intervention or review.
- Review, discuss and implement new procedures and guidelines with our insurance brokers while maintaining accepted risks within Intact guidelines.
- Alerting management to potential 'Red flags' as it relates to an insured risk and if needed, presenting a business case as to why this risk is acceptable outside of Intact guidelines.
Account Manager - B2B Business Development
Krywolt Insurance
Calgary, Alberta
08.2023 - 10.2024
- Cultivated relationships with clients to enhance account retention and satisfaction.
- Developed strategic proposals tailored to client needs and industry trends.
- Coordinated cross-functional teams to deliver comprehensive insurance solutions.
- Conducted market research to identify new business opportunities and client segments.
- Managed contract negotiations ensuring compliance with company policies and regulations.
Account Manager
Alpine Insurance
05.2019 - 06.2021
- Promoting and selling various products and services from a variety of insurance companies.
- Maintaining the personal lines bucket and/or commercial book of business.
- Managing walk-in queries, unsolicited sales and up-selling of products.
- Accepting, quoting and selling insurance within underwriting binding authority (General Insurance).
- Conducting sales calls for new business and making timely renewal calls for existing customer business.
- Processing changes to insurance policies and endorsements according to Alpine policy and procedure.
- Prospect and up-sell when talking to public on all lines of business sold.
- Supporting Account Executives as needed.
- Following up on all account receivable and non-sufficient funds.
- Managing and maintaining activities in an organized and timely manner.
- Performing administrative duties as required.
Accounts Manager
Western Financial Group
01.2018 - 05.2019
- Promoting and selling Western's products and services.
- Maintaining the personal lines bucket and/or commercial book of business.
- Managing walk-in queries, unsolicited sales and up-selling of products.
- Accepting, quoting and selling insurance within underwriting binding authority (General insurance).
- Conducting sales calls for new business and making timely renewal calls for existing customer business.
- Processing changes to insurance policies and endorsements according to Western policy and procedure.
- Prospect and up-sell when talking to public on all lines of business sold.
- Supporting Account Executives as needed.
- Following up on all account receivable and non-sufficient funds.
- Managing and maintaining activities in an organized and timely manner.
- Performing administrative duties as required.
Customer Care Agent (CCA)
Allstate
07.2015 - 07.2017
- Manage the insurance renewals process from start to finish for existing clientele.
- Identify opportunities to up-sell and cross sell Allstate's product line.
- Use each customer connection as an opportunity to provide excellent customer service and to obtain referrals.
- Be the first point of contact for customers and service their needs.
Business Development Manager (BDA)
Allstate
02.2014 - 07.2015
- Actively prospecting to generate new business for personal home and auto insurance.
- Achieving monthly sales targets.
- Educating and advising consumers about Allstate's suite of insurance products.
- Participating in valuable business and community events.
Skills
- Management
- Customer service
- Sales
- Communication
- Leadership
- Parts management
- Service scheduling
- Technical knowledge
- Relationship building
Certification
- L1 requires reactivation
Timeline
Service Advisor
Tire Kings
10.2024 - Current
Account Manager - B2B Business Development
Krywolt Insurance
08.2023 - 10.2024
Underwriter II
Intact Insurance
06.2021 - 10.2025
Account Manager
Alpine Insurance
05.2019 - 06.2021
Accounts Manager
Western Financial Group
01.2018 - 05.2019
Customer Care Agent (CCA)
Allstate
07.2015 - 07.2017
Business Development Manager (BDA)
Allstate
02.2014 - 07.2015
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