Ryan Stuart
Digby,NS
Summary
Punctual Groundskeeper with 7 years of hands-on experience maintaining grounds for various facilities. Skilled in trimming trees and hedges, disposing of litter and garbage, and fertilizing lawn. In-depth knowledge of job-related tools and equipment operations.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Cloud 5
Minto, NB
05.2022 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Grounds Keeper
Pines Resort
Digby, NS
03.2016 - 10.2021
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
- Operated landscaping equipment to maintain grounds and remove trees.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Used hand-held tools to maintain green spaces.
- Pruned trees and bushes to improve visibility and shapes.
- Mowed and trimmed yards every weekly in line with maintenance standards.
- Added new landscaping plants and grass seed.
Call Center Supervisor
Convergys
Cornwallis, NS
01.2011 - 01.2016
- Delivered constructive call process feedback.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Retained top talent by authoring and conducting team performance evaluations for corrective action planning.
- Maintained strong call control and quickly worked through scripts to address problems.
- Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.
- Interfaced with cross-functional support groups to manage daily operations.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
Education
High School Diploma -
St. Mary's Bay Academy
Weymouth, NS06.1997
Skills
- Managing work crews
- Shoveling snow from walkways
- Installing lawn furniture
- Sowing grass seed
- Using hand tools
- Safety-oriented
- Maintaining equipment
- Repairs and maintenance
- Heavy lifting
- Certified forklift operator
- Hand tools proficiency
- Irrigation and aeration
Languages
English
Elementary
Timeline
Call Center Representative
Cloud 5
05.2022 - 08.2024
Grounds Keeper
Pines Resort
03.2016 - 10.2021
Call Center Supervisor
Convergys
01.2011 - 01.2016
High School Diploma -
St. Mary's Bay Academy