Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Stralen

Elk Grove

Summary

Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.

Overview

15
15
years of professional experience

Work History

Customer Account Representative

Ferguson Enterprises LLC
02.2023 - Current

- Manage 250 accounts from the Bay Area up to Nevada

- Attack downward trending accounts to increase sales and grow profit

- Only associate that has successfully increased sales quarter to quarter

- Manage individual customer pricing, orders, quotes, submittals, and whatever else necessary to provide the best customer service

- Communicate and work with vendors to acquire material and determine pricing

- Build customer relations to earn business back from competitors

- Manage over a million dollars in sales a quarter

- Grow account sales and increase profitability by 60%


Counter Sales Representative

Ferguson Enterprises LLC
08.2020 - 02.2023

- Lead the district in counter sales month to month consecutively for 2 years averaging $300k a month and over 600 orders

- Manage, receive, and restock material on a daily basis

- Assisted managing a team of 9 associates to ensure all daily tasks were completed efficiently and successfully

- Provided stellar customer service earning best counter in the district

- Built relationships with customers to earn their trust and business

- Worked quickly and accurately to ensure there were never any long wait times for customers

- Maintained cleanliness of store and warehouse

Operations Coordinator

California Family Fitness
05.2016 - 02.2020

- Maintained cleanliness of club on a daily basis

- Set up displays and merchandise to increase sales

- Managed sales of all supplements

- Assisted front desk attendants with any customer service issues

- Provided potential leads to our sales team

- Made sure to address and follow up with any and all customer complaints

Process Server

Self Employed
04.2015 - 09.2016

- Conducted investigations to locate individuals

- Served legal documents to individuals in a professional manner

- Worked with law firms to ensure individuals are notified properly when they are needed to appear in court

- Managed time effectively to complete all tasks prior to due dates

Student Landscape Services

Self Employed
03.2009 - 05.2016

- Worked with clients consecutively over 6 years

- Worked to grow business and earn new clients on a monthly basis

- Managed time effectively to complete all work in a timely manner.

- Provided excellent landscape maintenance on a weekly basis

Education

Bachelor of Science - Kinesiology

Sacramento State University
Sacramento, CA
12.2018

Associate of Science - Social Sciences

Cosumnes River College
Sacramento, CA
12.2016

High School Diploma -

Franklin High School
Elk Grove, CA
05.2016

Skills

- Provide excellent customer service

- Manage time proficiently

- Build personable relationships with customers

- Exceed in sales growth and productivity

- Manage associates to ensure all tasks are completed promptly and accurately

- Excellent communication and writing skills

- Organized and professional

- Always increasing knowledge and personal growth

- Strive to be the best at what I do

Timeline

Customer Account Representative

Ferguson Enterprises LLC
02.2023 - Current

Counter Sales Representative

Ferguson Enterprises LLC
08.2020 - 02.2023

Operations Coordinator

California Family Fitness
05.2016 - 02.2020

Process Server

Self Employed
04.2015 - 09.2016

Student Landscape Services

Self Employed
03.2009 - 05.2016

Bachelor of Science - Kinesiology

Sacramento State University

Associate of Science - Social Sciences

Cosumnes River College

High School Diploma -

Franklin High School
Ryan Stralen