Ryan St Louis
Mississauga,ON
Summary
Talented and enthusiastic Captain and Team member. Consistently focused on passenger safety and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Water Taxi Captain
Water Taxi
04.2024 - Current
- Demonstrated exceptional decision-making abilities during high-pressure docking situations, maintaining a calm demeanor and focusing on passenger safety.
- Performed pre-departure inspections to prepare for 12 hour shifts
- Enhanced passenger experience with professional communication and timely departures and arrivals.
- Identified potential hazards quickly, addressing them proactively to prevent accidents or damage to the vessel.
- Navigated challenging waters skillfully, ensuring safe and efficient transit of passengers and cargo.
- Assisted elderly or disabled passengers with entering or exiting the vessel
- Developed strong relationships with repeat clientele through consistent quality service.
- Identified and reported safety and boat maintenance issues to manager
- communicated effectively over VHF radio to other vessels
- took and recorded fare payments from customers
Small Vessel Charter Captain
Xtreme Watersports (seasonal)
05.2023 - 08.2023
- Helped· facilitate and present boat rental services
- · Communicated safety instruction to large groups
- · Operated company Water taxi as part of the guest experience
- performed· daily maintenance of vessels
- · Chartered guest on lake Huron tours
- · Followed Transport Canada safety protocols,
- Followed SVOP protocols
- · Delivered safe, enjoyable customer service
Tour Guide Office Assistant
Gulf Island Kayaking
01.2022 - 08.2023
- Assistant tour guide on large group kayak expeditions
- Organized Kayak Tour setups and expeditions
- presented region information to groups
- Greeted customers and answered questions about tours.
- booked tours over the phone
- Processed and completed payment transactions
- Presented thorough safety instructions
- Organized promotional events to advertise the company's services.
- Created and updated tour packages in the database.
Education
Outdoor Adventure & Education Diploma -
Fleming College
12.2020
Fitness Leadership Certificate -
Sheridan College
12.2016
Skills
- Customer Service
- Social Perceptiveness
- Remote Office Availability
- Dependable and Responsible
- Task Prioritization
- Customer Relations
- Self-Directed
- Leadership
- Excellent Communication
Affiliations
- Well traveled individual
- Explored and have insights into different regions throughout Canada East to West
- enjoys learning, exploring new places and education
Certification
- SVOP & MEDA3
- ROC(m)
- ORCKA canoe and kayak
- NLS
Timeline
Water Taxi Captain
Water Taxi
04.2024 - Current
Small Vessel Charter Captain
Xtreme Watersports (seasonal)
05.2023 - 08.2023
Tour Guide Office Assistant
Gulf Island Kayaking
01.2022 - 08.2023
Outdoor Adventure & Education Diploma -
Fleming College
Fitness Leadership Certificate -
Sheridan College
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