Ryan Smith
Kingston
Summary
Experienced fast food senior manager seeking a fulfilling position allowing for work-life balance within a supportive environment to best utilize my customer service and operational knowledge to drive success.
Overview
18
18
years of professional experience
Work History
Production and Repair Department
Smart Technologies
01.2005
First Assistant GM
McDonald's
01.2015 - Current
- Assist GM in managing daily operations, including scheduling, inventory management, and financial reporting
- Provided exceptional customer service and resolving customer complaints issues in a timely professional manner
- Trained new employees on company policies and procedures, including food safety protocols and customer service standards
- Managed cash handling procedures and ensured accuracy
- Collaborated with management team to develop and implement strategies to improve efficiency and profitability.
IT Customer and Technological Support
BizGateway Technologies
01.2009 - 01.2012
IT Technician
Natural Convergence Inc.
01.2008 - 01.2009
Assembler
General Dynamics
01.2006 - 01.2008
Education
Algonquin College
Ottawa, ON01.2004
Sacred Heart High School
Ottawa, ON01.2003
Skills
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Proficient with POS systems
- Ability to work in a fast-paced environment handling multiple tasks simultaneously
- Strong problem-solving and decision-making skills
Manufacturing Skills
- IAPA Crane, Hoist and Rigging
- Basic soldering mechanical module
- IPC -A - 610D Soldering Training
- Manufacture Operations Training
References
References available upon request.
Timeline
First Assistant GM
McDonald's
01.2015 - Current
IT Customer and Technological Support
BizGateway Technologies
01.2009 - 01.2012
IT Technician
Natural Convergence Inc.
01.2008 - 01.2009
Assembler
General Dynamics
01.2006 - 01.2008
Production and Repair Department
Smart Technologies
01.2005
Algonquin College
Sacred Heart High School
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